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LESIA MAKSYMIV
Business Analyst with Project Management Experience | Technical Delivery & AI Integrations
Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn

PROFESSIONAL SUMMARY
Business Analyst with hands-on project coordination experience, comfortable operating at the intersection of business,
product and technical delivery. Experience managing project scope, timelines and deliverables (Project Coordinator, Eleks),
coordinating distributed development and cross-functional teams (EPAM enterprise engagements), and validating delivered
functionality against business requirements before release. Builds AI agents and AI-assisted workflows to accelerate
specification and delivery work, with direct, practical experience contributing to AI-driven initiatives. Comfortable
communicating with developers, architects and business stakeholders in a shared language, breaking down complex tasks into
clear, actionable scope, and keeping delivery moving when priorities or blockers shift.

CORE COMPETENCIES
• Project & Delivery Coordination: scope definition, deadline and priority management, milestone tracking, resource
coordination across distributed teams
• Technical & Cross-Functional Communication: bridging business and development teams, coordinating with developers,
architects and support/vendor teams
• Requirements & Discovery: requirements elicitation, BRD/FRD, user stories, use cases, acceptance criteria, As-Is/To-Be
and gap analysis
• Release Validation (QA-adjacent): reviewing and validating delivered functionality against business requirements prior to
release, identifying issues and process improvements
• AI Integration: building AI agents and AI-assisted workflows; practical understanding of AI capabilities, limitations and
responsible use
• Systems Thinking: breaking down complex, ambiguous problems into structured, actionable scope for technical and
business teams
• Tools: Jira, Confluence, SharePoint, Azure DevOps, MS Teams, HubSpot CRM, MS Office (Word, Excel, PowerPoint), Power
BI, GCP (basic)

PROFESSIONAL EXPERIENCE

Business Analyst | EPAM Systems
Enterprise clients in the US, Italy, and Ukraine
Philadelphia Insurance Companies — Policy Management System (Apr 2025 – Dec 2025)
• Facilitated and documented Knowledge Transfer sessions with a US-based enterprise client — live, client-facing
requirements capture under time pressure.
• Reviewed and validated implemented functionality and configuration changes against business requirements before
release, identifying defects, gaps and process improvement opportunities.
• Documented business rules and configuration logic for a national P&C and Professional Liability policy management
system.
Mindigital UA — National Volunteer Platform (Apr 2025 – Present)
• Lead requirements elicitation with stakeholders and SMEs to define business goals and objectives, coordinating priorities
between business and the development team.
• Perform As-Is/To-Be and impact analysis to support scoping and solution design decisions.
• Author and maintain user stories and use cases with traceability from business need to delivered scope.
• Build AI agents and AI-assisted workflows that generate specifications, user stories and acceptance criteria, cutting
artefact preparation from days to hours — direct hands-on experience delivering AI-driven functionality.
Children to Children — Accessibility Platform, Full Discovery (Dec 2024 – Jan 2025)
• Ran end-to-end discovery for a platform build, eliciting and prioritising business, stakeholder, functional and
non-functional requirements.
• Defined MVP scope with the Product Manager and structured the backlog in Jira using a feature–epic–story hierarchy.
UniCredit Italy — Data Lake to GCP Cloud Transformation (Dec 2025 – Jan 2026)
• Supported a large-scale cloud migration programme for an Italian banking client: onboarding coordination, access
provisioning and audit-ready tracking for a distributed international team.
• Created process documentation and onboarding guides on SharePoint to standardise recurring workflows.
Project Coordinator | Eleks — Electric Transport Automation Initiative
• Defined project scope, objectives and deliverables together with clients and project managers.

• Maintained project plans, tracked milestones and deadlines, and coordinated resource allocation across development
teams in five cities.
• Acted as a coordination point between business stakeholders and technical teams to keep delivery on track.
Customer Service Support Manager | Eleks
• Served as the primary escalation point for complex customer issues, translating technical problems into plain language for
non-technical customers and back into actionable input for engineering.
VP Customer Success, Europe | 28 Software
• Led a team of 3–10 and coordinated sales, marketing and product activities around client needs for the European market.
• Analysed account and sales data in HubSpot CRM to identify opportunities and support process optimization.
Analyst, Delivery and Invoicing Control | VEON
• Supported migration of procurement processes from an operating company to a Global Shared Service Centre — as-is
process capture and to-be design in practice.
• Designed and secured approval of new procurement regulations and procedures.

EDUCATION & CERTIFICATION
• Business Analyst & Business Intelligence Master's Program — EPAM, Krakow | Apr 2024 – Jan 2025
• Skills Boot Camp in Agile Project Management — Bath Spa University, UK | Sep–Nov 2024
• M.A. in Information Technology — European University of IT, Management & Business | 2001–2006

LANGUAGES
Ukrainian — Native | English — Upper-Intermediate / Professional working proficiency (B2+)