Анастасія

[відкрити контакти](див. вище в блоці «контактна інформація») · Telegram / Viber [відкрити контакти](див. вище в блоці «контактна інформація»)

A Quality Control specialist with over 5 years of experience in fintech and brokerage

Philology and Translation English and Spanish for compliance with service standards, company regulations and
financial regulatory requirements, identify systemic gaps and prepare analytical reports
Graduated 2021 with recommendations for management. A graduate of Kyiv National Linguistic University
Philology and Translation). Detail-oriented, proactive and persistent.

08.2025 09.2026

Organized and coordinated daily operations of a team of 6 QC specialists, distributed

QC team leadership &
Generated performance reports for team members.
mentoring
Onboarded, mentored and trained new hires during probation; held group and 1-on-1

Conducted control audits of materials evaluated by team auditors to ensure scoring
objectivity.
Professional translation
03.2023 08.2025

Attention to detail,
Audited and analyzed audio recordings to verify compliance with service standards.
Checked managers’ actions for compliance with company regulations.
Wrote analytical reports on managers’ performance in line with internal standards.
Identified system errors and provided recommendations to management.
native
Consistently met target KPIs and compiled regular reports on completed work.
advanced, C1
01.2022 02.2023
upper-int., B2

Monitored call recordings and evaluated agent communications in Spanish and English

Internship at “Azurit” requirements.
Translation Agency Verified adherence to Risk Warnings, mandatory investment disclosures and scripts;
prevented unauthorized financial advice and profit guarantees.
Documented violations in standardized compliance reports and gave constructive
feedback.

08.2021 11.2021

Supported clients on trading platform operations via live chat, email and inbound calls.