Анастасія

ANASTASIIA DOMINA
Bilingual QA & Compliance Analyst (EN / ES)
Kyiv, Ukraine (Open to Remote / Worldwide Contract)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Telegram / Viber/ WhatsApp) |
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Bilingual QA & Compliance Analyst with 5+ years of experience in fintech and brokerage, specializing in call and chat
quality monitoring in English and Spanish for compliance with service standards, company regulations and financial
regulatory requirements, I identify systemic gaps and prepare analytical reports with recommendations for management. A
graduate of Kyiv National Linguistic University (Philology and Translation). Detail-oriented, proactive and persistent.

CORE COMPETENCIES

Call & Chat Quality Monitoring | Regulatory Compliance Monitoring | Root Cause Analysis (RCA) | SLA / KPI Tracking |
Audit Calibration | Compliance Reporting | Risk Warnings & Investment Disclosures Verification | QA Team Leadership |
Onboarding & Mentoring | Fintech & Brokerage Operations | Bilingual quality auditing| Professional translation (UA / EN /
ES) | Fact-Checking & Content Verification
LANGUAGES

Ukrainian - Native | English - Advanced (C1) | Spanish - Upper-Intermediate (B2)

WORK EXPERIENCE

XTB | Quality Assurance Team Leader
Aug 2025 - Sep 2026
• Led a team of 6 QA specialists, distributed tasks and balanced workloads.
• Performed 2 audits weekly and kept team KPI completion at 97%.
• Generated performance reports for team members.
• Onboarded, mentored and trained 4 new hires during probation;
• Delivered group and 1-on-1 coaching sessions that improved team quality scores by 50% over 3 months.
• Built performance reports for team members and management, used for workload planning / KPI reviews.
XTB | Senior Quality Assurance Specialist
Mar 2023 - Aug 2025
• Audited 55+ recorded calls weekly for compliance with service standards and company regulations.
• Wrote analytical reports on managers’ performance in line with internal standards.
• Identified system errors and provided recommendations to management.
• Met target KPI completion at 100%.
Midgard LLC | Quality Assurance Specialist
Jan 2022 - Feb 2023
• Monitored 50+ English and Spanish calls weekly for compliance with company policies and international financial
regulatory requirements.
• Verified agent adherence to Risk Warnings, mandatory investment disclosures, and scripts; prevented unauthorized
financial advice and profit guarantees, contributing to a 92% compliance rate.
• Documented violations in standardized compliance reports and delivered feedback that reduced repeat violations by
47%.

Master Call | Customer Support Representative (English)
Aug 2021 - Nov 2021
• Handled 40+ client inquiries daily on trading platform operations via live chat, email, and inbound calls, meeting SLA /
response-time target.
• Processed client verification and resolved technical issues in cooperation with other departments.
EDUCATION

Kyiv National Linguistic University
Bachelor's degree in Philology and Translation (Spanish, English), 2021

ADDITIONAL TRAINING
Internship - "Azurit" Translation Agency | Professional Translation (UA / EN / ES)