Олена

OLENA SHAMUK
Digital Project Manager

PROFESSIONAL SUMMARY

Digital Project Manager with over 4 years of experience in web project
management, primarily focusing on the medical and dental sectors
(dentists, orthodontists). Skilled in project delivery, remote team
coordination, content integration, as well as Google SEO and website QA
testing. Proficient in using AI tools to streamline and accelerate daily
workflows.

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WORK EXPERIENCE
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Digital Project Manager
Lviv, Ukraine (Remote)
Mediweb | February 2022 – May 2026

Web Project Management (Dental Sector): Managed the
end-to-end creation and updates of websites for dental
SKILLS
and orthodontic practices, from initial brief to
deployment.
Project Management: Timeline
tracking, deadline management. Brief Analysis: Reviewed requests from Account
Tools: WordPress (Gutenberg), Managers, verified technical requirements, and prepared
Figma, Asana, Canva, Salesforce, AI task backlogs.
tools. Team Coordination: Organized daily work and task
Web Skills: Google SEO, QA testing, assignments for developers, designers, and QA testers.
content integration. Content Management & CMS: Integrated text and visual
content into WordPress (Gutenberg), taking into account
medical domain specifics.
SEO & Quality Assurance: Wrote SEO-friendly content
EDUCATION and performed comprehensive QA testing prior to site
launches.
Master’s Degree in Foreign AI Integration: Applied generative AI tools to automate
Languages — Ivan Franko National content creation and workflow preparation.
University of Lviv (2016)
Degree in Architecture — Lviv
Polytechnic National University
Team Lead (Customer Support)
(2015)
Zoom Support | March 2015 – August 2017

Team Management: Supervised and coached a team of 10
LANGUAGES
support agents.

French: Full professional proficiency Customer Relations: Handled client communications,
English: Upper-Intermediate follow-ups, and first-line technical support.
Ukrainian: Native CRM Operations: Utilized Salesforce for managing client
files and tracking team activities.