Артур

Arthur Vynokur
Customer Support & Guidance Specialist | Sales Manager
Telegram: @khatbern | [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Vlore, Albania
Available for remote work | Stable internet connection

PROFESSIONAL SUMMARY

Results-driven customer support and guidance professional with over three years of combined experience in client-facing
roles across sales, emotional support, and advisory services. Holds a Bachelor's Degree in Psychology, which underpins
a strong capacity for empathy, active listening, and navigating sensitive human situations with discretion and care.
Proven ability to communicate effectively in both written chat and live phone formats, work within CRM systems, and
consistently deliver high-quality outcomes under pressure. Currently based in Albania and seeking a fully remote position.

PROFESSIONAL EXPERIENCE

Sales Manager
Confidential Employer | January 2026 – May 2026

• Conducted sales consultations in English via phone, contributing to consistent monthly sales results.
• Applied a consultative sales approach — identifying client needs and aligning solutions accordingly.
• Operated and managed records within a CRM system, maintaining accurate and up-to-date client data.
• Built strong collaborative relationships within the team; recognised internally for consistent performance.
• Departed solely due to personal life circumstances unrelated to professional standing.

Customer Advisor & Emotional Support Specialist
Obrio | August 2025 – January 2026

• Provided real-time support to individuals experiencing personal and emotional difficulties via chat and phone.
• Applied psychological knowledge to offer structured, empathetic guidance during moments of personal crisis.
• Maintained professional boundaries — support was focused on emotional guidance, not clinical counselling.
• Demonstrated the ability to build rapport and trust remotely, without in-person interaction.
• Handled a high volume of sensitive conversations while maintaining composure and consistency.

Crew Member
McDonald's | Lviv, Ukraine | May 2023 – September 2023

• Delivered efficient and courteous customer service in a fast-paced, high-volume environment.
• Handled cash operations and order processing with accuracy.
• Maintained workspace standards in accordance with health and safety regulations.

Sales Manager
Prajmax | Lviv, Ukraine | March 2022 – September 2023

• Managed an active client portfolio, ensuring long-term satisfaction and repeat engagement.
• Negotiated and closed sales contracts, consistently meeting and exceeding targets.
• Provided in-depth product consultations, guiding customers through complex purchasing decisions.

EDUCATION

Bachelor's Degree in Theoretical and Practical Psychology
Lviv Polytechnic National University | Lviv, Ukraine | Graduated: 2024

CORE COMPETENCIES

• Empathy & Emotional Intelligence • Phone & Chat Communication

• CRM Systems (proficient) • Active Listening & Conflict Resolution

• Customer Support & Crisis Guidance • Team Collaboration & Adaptability

• Consultative Sales Technique

• Remote Work & Digital Tools (Excel, Word)

LANGUAGES

Ukrainian Native

Russian Fluent

English B2 — Upper Intermediate (professional working proficiency)

Preferred contact method: Telegram (@khatbern), Viber or WhatsApp via [відкрити контакти](див. вище в блоці «контактна інформація»).