Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20246437/

Досвід роботи

Sales Manager

з 01.2023 по нині (3 роки 11 місяців)
Ramp, New York, Remote (Finance, banking, and insurance)

Lead a team of 12 sales associates focused on corporate spend, cards, and finance automation solutions for mid-market and growth-stage companies.

Consistently exceed monthly and quarterly revenue targets by 15-22% through structured coaching, pipeline discipline, and targeted outbound plays.

Raised team conversion rate from 28% to 41% by refining discovery calls, objection handling, and product knowledge sessions.

Partner with customer success and support teams to reduce churn and expand accounts after initial close. Own team scorecards: new logos, expansion revenue, sales cycle length, and customer satisfaction on sales interactions.

Hire, onboard, and develop talent; two direct reports promoted to senior sales roles within 18 months.

Customer Service Manager

з 12.2019 по 01.2023 (3 роки 2 місяці)
Brex, San Francisco, Remote (Finance, banking, and insurance)

Lead a team of 12 sales associates focused on corporate spend, cards, and finance automation solutions for mid-market and growth-stage companies.

Consistently exceed monthly and quarterly revenue targets by 15-22% through structured coaching, pipeline discipline, and targeted outbound plays.

Raised team conversion rate from 28% to 41% by refining discovery calls, objection handling, and product knowledge sessions.

Partner with customer success and support teams to reduce churn and expand accounts after initial close. Own team scorecards: new logos, expansion revenue, sales cycle length, and customer satisfaction on sales interactions.

Hire, onboard, and develop talent; two direct reports promoted to senior sales roles within 18 months.

Customer Service Representative

з 09.2016 по 11.2019 (3 роки 3 місяці)
Stripe South San Francisco, CA (, Remote (Finance, banking, and insurance)

Delivered multi-channel support (email, chat, and ticket) for merchants using payments, billing, and financial infrastructure products.

Maintained a personal CSAT above 92% and olution rate above 85% across three years of high-volume service. Resolved account inquiries, payment issues, integration questions, and product troubleshooting with accuracy and clear communication.

Consistently ranked in the top 10% of the support organization for quality and customer feedback scores. Supported peak periods (product launches, holiday volume, platform incidents) with calm, solution-focused service under pressure.

Earned internal recognition for excellence and later selected for the management development track.

Освіта

University of Lagos

Business Administration, Lviv
Вища, з 2017 по 2022 (5 років)

Знання і навички

• Organizedness
• Communicability
• Educability
• Goodwill
• Conflict-free
• Honesty
• Attentiveness
• Adaptability
• Discipline
• Active sales
• Management of CRM
• Handling objections
• Direct sales
• Diligence
• Hardworking
• B2B Sales
• User 1C

Знання мов

Англійська — вільно