Volodymyr

VOLODYMYR HOSHIVSKYI
Sales Manager | Retention Manager | B2B & B2C Sales
Lviv, Ukraine · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven Sales and Retention professional with 3 years of experience in B2B and B2C sales, customer
retention, and long-term client management. Experienced in full-cycle phone sales, from initial contact and
qualification to negotiation, closing, and post-sale customer support.
Strong track record of consistently exceeding 100% of assigned KPIs, managing high-volume communication, and
independently closing deals. Experienced in working extensively with CRM systems, maintaining detailed customer
records, tracking client status, and managing long-term customer relationships.
Comfortable working in fast-paced, target-driven environments and communicating with international clients.
English — B2.

PROFESSIONAL EXPERIENCE
Sales Manager
2 years · Confidential Company · Ukraine
• Managed full-cycle B2B and B2C sales entirely over the phone.
• Handled both cold and warm leads, identifying customer needs and presenting appropriate solutions.
• Independently managed the complete sales process from initial contact through negotiation and deal closing.
• Consistently achieved and exceeded assigned sales KPIs, frequently reaching 100%+ of targets.
• Handled a high volume of customer interactions, reaching up to approximately 500 calls per day during peak periods.
• Maintained detailed customer information in CRM systems, including statuses, communication history, comments,
and follow-up actions.
• Built and maintained long-term relationships with customers throughout the sales cycle.
• Followed up with prospects and existing customers to maximize conversion and maintain engagement.
• Worked effectively in a performance-driven environment with daily and monthly sales targets.

Retention Manager
1 year · Confidential Company · Ukraine
• Managed relationships with existing customers and focused on long-term customer retention.
• Communicated with customers by phone to identify concerns, resolve issues, and maintain customer relationships.
• Worked with CRM systems to track customer status, communication history, and follow-up activities.
• Managed customer objections and developed appropriate solutions to prevent customer churn.
• Consistently worked toward and achieved assigned performance KPIs.
• Maintained a high level of customer communication in a fast-paced environment.

CONFIDENTIALITY
Professional experience was gained under NDA. Specific company, product, client, and performance details are
confidential and can be discussed where permitted.

CORE SKILLS
• B2B Sales • B2C Sales • Cold Calling
• Warm Leads • Full-Cycle Sales • Phone Sales
• Lead Qualification • Negotiation • Deal Closing
• Customer Retention • Customer Relationship • CRM Systems
Management
• Client Follow-Up • Objection Handling • KPI Management
• High-Volume Calling • Long-Term Customer Relationships

EDUCATION
Bachelor's Degree in Computer Science
Ukraine

LANGUAGES

• Ukrainian — Native • English — B2

ADDITIONAL
• Experienced in working with international customers.
• Comfortable with high-volume outbound and inbound communication.
• Strong computer literacy and technical background.
• Available for remote work with international teams.