Данило

Danylo Lotsko
Customer Support / Operations / Client Success Specialist
📍 Poznań, Poland | Relocating to Georgia
🌍 Open to Remote / Worldwide opportunities
📧 [відкрити контакти](див. вище в блоці «контактна інформація») | 📱 [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE
Motivated and adaptable Customer Support & Operations specialist with hands-on experience running an independent online business and communicating directly with customers.
Experienced in resolving customer issues related to payments, account settings, regional restrictions, missing in-game purchases and technical problems. Strong analytical and problem-solving skills with a focus on finding the root cause of an issue rather than simply providing a standard response.
I learn new software and workflows quickly, communicate confidently with people from different backgrounds, and work well independently in a remote environment.
Currently based in Poznań, Poland and planning to relocate to Georgia. Open to full-time remote opportunities worldwide.

EXPERIENCE
Founder / Customer Support & Operations
Independent Online Gaming Currency Business
Poznań / Remote | 2024–2025
• Managed an independent online business selling in-game currency and digital products.
• Communicated directly with customers throughout the entire purchasing process.
• Provided customer support through chat and messaging platforms.
• Resolved issues related to payments, account settings, regional restrictions and missing purchases.
• Investigated cases where purchased currency or items did not appear correctly in customers' accounts.
• Analysed recurring customer problems and identified common causes.
• Created simple troubleshooting guides and instructions so customers could solve common issues independently.
• Managed customer complaints and difficult situations while maintaining a calm and professional approach.
• Handled multiple customer requests simultaneously and prioritized urgent issues.
• Developed practical problem-solving and communication skills through direct interaction with customers.
• Worked independently and was responsible for day-to-day operational decisions.

KEY SKILLS
Customer Support
• Chat & Email Support
• Customer Issue Resolution
• Complaint Handling
• Troubleshooting
• Customer Communication
• Problem Solving
• De-escalation
• Attention to Detail
Operations
• Process Improvement
• Creating Internal Guides & FAQs
• Problem Analysis
• Workflow Optimization
• Independent Work
• Prioritization
• Fast Learning
Digital Skills
• Microsoft Office
• Google Workspace
• CRM / Customer Management Tools
• Online communication platforms
• Basic data management
• Advanced computer literacy
• Fast typing

LANGUAGES
• 🇺🇦 Ukrainian — Native
• 🇷🇺 Russian — Native
• 🇬🇧 English — C1 (Advanced)
• 🇵🇱 Polish — C1 (Advanced)

EDUCATION
High School Diploma

ADDITIONAL STRENGTHS
• Strong analytical and creative thinking
• Comfortable working independently
• Quick learner with new software and systems
• Strong written communication
• Customer-oriented mindset
• Comfortable working with international customers
• Flexible with working schedules, including evening/night shifts
• Interested in technology, digital products, fintech and online businesses