Maryann

Maryann I Nweke
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @IsiomaMaryann | Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Result-driven and client-focused professional with a strong background in high-volume outbound calling,
customer support, and sales conversion. Proven ability to handle fast-paced environments, making extensive
daily outbound calls, engaging clients from existing databases, and maintaining accurate records in CRM
systems. Exceptional communication and negotiation skills with a native English command (C2).

CORE SKILLS

High-Volume Outbound Calling: Managing 200+ daily outbound calls, lead identification, and active client
outreach.
Sales & Negotiation: Relationship building, customer inquiry resolution, pipeline tracking, and conversion
support.
CRM & Database Management: Salesforce, Zendesk, Bitrix24, Microsoft Excel, Google Workspace, and
meticulous record-keeping.
Process & Cross-Functional Collaboration: Partnering seamlessly with sales and operations teams,
detailed documentation, and audit-ready reporting.
Remote Work Ready: Reliable connectivity, self-motivated, organized, and disciplined time management.

EXPERIENCE

KENZYMART ENTERPRISE — Customer Support Specialist
August 2025 – August 2026 | Remote
• Handled over 80+ customer inquiries daily across multiple channels, maintaining a 98% satisfaction rating.
• Tracked support tickets and conversations in the CRM to ensure zero missed issues and reduced average
response time by 25%.
• Partnered with different teams to resolve escalated problems quickly and keep customers satisfied.
• Kept clear records of service requests and customer feedback to help improve overall service quality.

VESTI — Sales Representative
September 2024 – June 2025 | Remote
• Engaged prospective customers through active outreach to introduce product features, answer questions,
and guide them through onboarding, achieving a 15% boost in user conversion.
• Kept sales pipelines and client details organized in spreadsheets and CRM tools, ensuring 100% data
accuracy.
• Worked closely with marketing and support teams to resolve customer concerns and keep users engaged.

CRAE GROUP LTD — Customer Care Representative
May 2023 – July 2024 | Remote
• Managed a busy queue of over 300 customer requests weekly, balancing fast response times with clear,
proactive communication.
• Monitored orders and service updates using internal tracking tools to keep information accurate and up-to-
date, lowering resolution time by 20%.
• Checked in proactively with clients to ensure their problems were fully solved and relationships remained
strong.

• Helped standardize note-taking and ticketing habits across the team to cut down on miscommunication and
make handoffs seamless.

EDUCATION

Bachelor of Arts in Religious Studies
Taras Shevchenko National University of Kyiv, Kyiv

ADDITIONAL INFORMATION

• Availability: Full-time.
• Languages: Native English Speaker (C2).
• Certifications: Ecommerce Customer Service & VA Specialist - Udemy.
• Professional Traits: Customer-focused, detail-oriented, strong communicator, adaptable, and team-
oriented.
• References: Available upon request.