Maryann

Maryann Nweke
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @IsiomaMaryann | Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Native English speaker with a strong background in customer support and client relations. Known for handling
high-volume inquiries with empathy, keeping meticulous records, and ensuring smooth communication across
teams. Great at following up, keeping workflows organized, and building genuine rapport with clients. Eager to
bring these organizational and people skills to a dynamic support role.

CORE SKILLS

• Customer Support & Inquiry Resolution: Omnichannel support, active listening, de-escalation, and
empathetic communication.
• Sales & Account Management: Lead tracking, relationship building, client follow-up, and conversion
support.
• CRM & Tools: Salesforce, Zendesk, Bitrix24, Microsoft Excel, and Google Workspace.
• Process & Record Keeping: Detailed documentation, ticketing management, and audit-ready reporting.
• Remote Work Ready: Reliable internet connectivity, self-motivated, and disciplined time management.

EXPERIENCE

KENZYMART ENTERPRISE — Customer Support Specialist
August 2025 – August 2026 | Remote
• Handled over 80+ customer inquiries daily across multiple channels, maintaining a 98% satisfaction rating.
• Tracked support tickets and conversations in the CRM to ensure zero missed issues and reduced average
response time by 25%.
• Partnered with different teams to resolve escalated problems quickly and keep customers happy.
• Kept clear records of service requests and customer feedback to help improve overall service quality.

VESTI — Sales Representative
September 2024 – June 2025 | Remote
• Talked with prospective customers to introduce product features, answer questions, and successfully guide
them through onboarding, achieving a 15% boost in user conversion.
• Kept sales pipelines and client details organized in spreadsheets and CRM tools, ensuring 100% data
accuracy.
• Worked closely with marketing and support to resolve customer concerns and help keep users engaged.

CRAE GROUP LTD — Customer Care Representative
May 2023 – July 2024 | Remote
• Managed a busy queue of over 300 customer requests weekly, balancing fast response times with clear,
caring communication.
• Monitored orders and service updates using internal tracking tools to keep information accurate and up-to-
date, lowering resolution time by 20%.

• Checked in proactively with clients to make sure their problems were fully solved and relationships
remained strong.
• Helped standardize note-taking and ticketing habits across the team to cut down on miscommunication and
make handoffs seamless.

EDUCATION

Bachelor of Arts in Religious Studies
Taras Shevchenko National University of Kyiv, Kyiv

ADDITIONAL INFORMATION

• Availability: Full-time.
• Languages: Native English Speaker (C2).
• Certifications: Ecommerce Customer Service & VA Specialist — Udemy.
• Professional Traits: Customer-focused, detail-oriented, strong communicator, adaptable, and team-
oriented.
• References: Available upon request.