Евгений

IEVGENII SKVORTSOV
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Kyiv, Ukraine

SUMMARY
Remote Data Entry professional with 5+ years of experience maintaining accurate records, verifying information, correcting
inconsistencies, and working with high-volume data in structured systems. Experienced in independent remote work, handling
confidential information, meeting deadlines, and keeping files and databases organized for reliable retrieval. Proficient in
Microsoft Office, comfortable with virtual collaboration tools, and able to identify data issues quickly and resolve or escalate
them when needed. C1 English, strong written communication, and a consistent track record of working carefully and
independently.

CORE COMPETENCIES
High-Volume Data Processing
Technical Troubleshooting & Problem Investigation
Issue Resolution & Escalation
AI & LLM Fundamentals
Data Quality & Accuracy Verification
Multi-System Workflow Management
Customer Request Follow-Up
Technical & Process Documentation
Written Customer Communication
SQL Fundamentals
CRM & Web-Based Business Systems
Operational Workflow Management
Confidential Information Handling
Fast Adoption of New Technical Tools

EXPERIENCE
Freelance Data Entry & Administrative Support Specialist
Self-Employed | Remote • Kyiv, Ukraine
08/2022 - 08/2026
Provided data entry and administrative support to several companies through short- and long-term freelance projects.
Entered, updated, and organized information in spreadsheets, CRM platforms, and internal databases.
Reviewed records for accuracy, completeness, duplication, and formatting errors.
Processed customer, order, billing, and operational information according to client instructions.
Managed several assignments independently while meeting deadlines and quality requirements.
Handled business and customer information with discretion.
Worked with Microsoft Office, Google Workspace, Bitrix24, C1 Software, and Binotel.

Sales Manager
SOCAR • Kyiv, Ukraine
10/2018 - 11/2020
Supported customers throughout the sales process and handled routine service-related requests.
Resolved customer issues within established procedures and escalated cases requiring additional review.
Maintained accurate customer, sales, and transaction-related documentation.
Worked in a high-volume environment requiring organized task management and consistent service standards.
Communicated product and service information clearly and professionally.
Developed practical experience in problem resolution, customer communication, and process-based operations.

Translator Intern
Ukrainian Think Tanks Liaison Office in Brussels • Brussels, Belgium

12/2017 - 03/2018
Worked with English-language professional and analytical materials.
Supported written communication in an international environment.
Processed information requiring accurate interpretation and careful documentation.

EDUCATION
Master in European and International Studies
Catholic University of Lille • Lille, France
03/2018
ESPOL, European School of Political and Social Sciences

Master of Public Administration and Politics
Grigol Robakidze University • Tbilisi, Georgia
06/2017

Bachelor's Degree in Economic Cybernetics
Taras Shevchenko National University of Kyiv • Kyiv, Ukraine
07/2016

RELEVANT STRENGTHS FOR TECHNICAL SUPPORT
Data accuracy: Experienced in checking large volumes of information for completeness, consistency, and errors.
Problem investigation: Experienced in identifying inconsistencies, reviewing available information, and determining
whether an issue can be resolved directly or requires escalation.
Technical curiosity: Strong interest in AI, LLMs, automation, and digital systems, supported by recent AI training and
independent learning.
Multi-system work: Comfortable switching between digital platforms, records, CRM tools, and information sources while
managing multiple tasks.
Issue follow-through: Experienced in maintaining ownership of assigned tasks, tracking unresolved issues, and
following structured processes through completion.
Documentation: Comfortable working with written procedures, maintaining structured records, and documenting
information clearly.
English communication: C1 English with experience working with professional English-language materials, instructions,
documentation, and correspondence.
Documentation: Experienced in maintaining clear, structured, and confidential business records.
English-language work: C1 English with the ability to work with professional documentation, written instructions,
policies, and correspondence.

CERTIFICATES
Inbound Sales Certification - HubSpot Academy | 2026 , Introduction to Generative AI - Google Cloud | 2026, Introduction to
Modern AI - Cisco Networking Academy | 2026

TOOLS
Microsoft Office, Web-based business systems, SQL, Remote collaboration tools, Google Workspace, Bitrix24 and other CRM
systems, 1C software, Binotel, ChatGPT, Google Gemini

LANGUAGES
English - C1 / Advanced
Ukrainian - Native