Daryna

Daryna Bilyk 3 93 461 91 76 LinkedIn [відкрити контакти](див. вище в блоці «контактна інформація»)
+ 80

Sales Manager Ukraine, remote (work-ready during outages)
Summary
Customer-focused specialist with 8+ years of experience in CRM systems, payments, transactions, and
customer-related operations. Experienced in resolving operational issues, analyzing performance, monitoring
KPIs, and preparing reports and statistics. Detail-oriented and solution-oriented, with strong communication
skills and the ability to quickly learn new tools and processes.

Experience Soft skills
CRM Manager
Customer Communicatio n

Problem Solvin g

Skills-profit March 2022 - August 2026
T
Critical hinkin g

Processed user transactions in CRM systems, including balance Attention to Detai l

adjustments, bonus allocation, and withdrawal requests; handled Adaptabilit y

KYC procedures and responded to customer inquiries via chat Time Managemen t

and email.
Team Collaboration
Worked with multiple CRM systems, maintaining accurate
databases and ensuring data quality; coordinated task allocation
across the team, tracked completion, and ensured deadlines
Hard skills
were met.

CRM System s

Prepared analytical reports and performance statistics based on
Customer Support

management requests.

KYC Procedure s

Maintained administrative spreadsheets covering KPIs,
Payment &T
ransaction Operation s

commissions, schedules, and internal performance data.

Data Analysis Reportin & g

Managed operational processes related to user balances,
T
KPI racking Performance&
payments, transactions, and partner interactions.

Reportin g

Communicated with payment providers, cryptocurrency
Microsoft Excel, Word Outlook &
exchanges, and external partners to resolve operational issues
and ensure smooth cooperation. Language
English - Intermidiate
CRM Manager
BnB Solutions October 2021 - March 2022 d to
E uca i n
Managed daily team operations by distributing tasks among T
Dniprovskiy State echnical niversit U y

managers, monitoring task completion, organizing schedules, and Finance, banking and insuranc e

ensuring deadlines were met.
'
Bachelor s Degre e

Analyzed large datasets and traffic quality to identify 2016 - 201 7
performance trends, issues, and opportunities for process T
Dniprovskiy State echnical niversit U y

improvement.
Applied Mathematic s

Optimized internal workflows and processes to improve team Magister Degre e

efficiency and streamline daily operations.
2012 - 201 7
Developed reporting and analytics templates to standardize
performance tracking and simplify data analysis.

Conducted sales and software training for employees, explaining
workflows, internal tools, and processes, and supporting their
onboarding.

CRM Manager
Strong Media September 2018 - October 2021
Led the CRM Department, coordinating day-to-day operations
and supporting team performance.

Managed lead distribution among sales managers, selecting the
most suitable account manager for each client based on their
needs and profile.

Analyzed sales team performance and partner results to identify
trends, issues, and areas for improvement.

Coordinated tasks between departments and monitored their
implementation to ensure smooth cross-team collaboration.

Conducted sales and software training for employees, building
their product knowledge and supporting effective use of internal
tools.