Юлія

YULIIA SHASTUN
Sales & Operations Specialist | U.S. Market | Transportation, Dispatch & Customer Service
Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: Julia281297

PROFESSIONAL SUMMARY
Customer-focused sales and operations professional with 4+ years of experience supporting U.S.-market businesses across transportation,
logistics, dispatch, appliance service, and customer support. Experienced in client communication, lead handling, quoting, scheduling, sales
follow-up, issue resolution, and coordinating service or transportation workflows. Strong English communication skills (C1) and comfortable
working U.S. business hours.

PROFESSIONAL EXPERIENCE
Sales Manager / Transportation Broker | American Transportation Company 2024 – 2025
• Communicated with U.S. customers by phone and message throughout the sales and transportation process.
• Handled customer inquiries, provided pricing and quotes, followed up with leads, and supported deal closing.
• Coordinated transportation requests and communicated with customers regarding pickup, delivery, pricing, and service updates.
• Resolved customer concerns and maintained professional communication throughout the customer journey.
Dispatcher | American Home Appliance Repair Company 2023 – 2024
• Scheduled and coordinated appliance service appointments for U.S. customers and technicians.
• Handled inbound and outbound customer communication, appointment updates, service questions, and follow-ups.
• Coordinated daily technician schedules and helped resolve scheduling and service-related issues.
• Worked in a fast-paced customer service environment requiring clear communication, organization, and problem solving.
Call Center Operator | Internet & TV Services 2023 – 2024
• Provided customer support and confirmed Internet and TV connection requests.
• Communicated with customers by phone, verified request details, and supported service coordination.
English Translator | Book Publishing Company 2023 – 2024
• Translated and edited English-language content with attention to accuracy, tone, and consistency.
Copywriter Assistant 2022 – 2023
• Supported preparation and editing of written content and assisted with day-to-day content tasks.

CORE SKILLS
U.S. Customer Communication • Sales & Lead Follow-Up • Transportation Brokerage • Dispatch & Scheduling • Quoting & Pricing • Customer
Support • Issue Resolution • CRM / Service Workflow Tools • Microsoft Office & Excel

LANGUAGES
English — C1 | Spanish — B1 | Ukrainian / Russian — fluent

EDUCATION
Master’s Degree, Oil and Gas Engineering and Technologies | 2019 – 2020
Ivano-Frankivsk National Technical University of Oil and Gas
Bachelor’s Degree, Oil and Gas Production | 2015 – 2019
Ivano-Frankivsk National Technical University of Oil and Gas