Віталій

Vitaliy Zelenetskiy
Technical Support Specialist
Linkedin: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Mobile number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Vinnytsia, Remote
Summary
Technical support specialist with experience in administering Linux servers via control panels (cPanel,
DirectAdmin, CWP, CyberPanel) and terminal via SSH connection. I have identified and resolved various
issues related to increased server load and incorrect configuration of DNS services, web servers, FTP
servers, mail servers, firewalls, database management systems, and so on. Additionally, I have experience
working with the Git version control system, CRM systems and Docker. I communicated with clients from
different countries via email and chat.
Skills
• Linux • Mail servers • Git/Github • UDP
• DNS • FTP servers • Docker • CRM systems
• Web servers • SSL • TCP
Experience
Branch Operator at Нова пошта
February 2026 - September 2026
Full-time
In this position, I assisted customers with the company's services. Additionally, I processed various
financial transactions, packed parcels, loaded and unloaded delivery vehicles, and worked with the CRM
system to release parcels, generate waybills, manage reports, and locate missing parcels, among other
operational duties.
Technical Support Specialist at Hostpro
June 2025 - December 2025
Full-time
In this position, I provided technical support via chat and email to customers who had hosting, VPS, or
dedicated server services. My responsibilities included providing advice on the technical features of the
services and handling customer requests regarding technical issues with their services. During my time in
this position, I was involved in DNS management, SSL certificate installation, web server configuration,
troubleshooting problems with sending and receiving emails, restoring data from backups, transferring
websites between servers, troubleshooting FTP access issues, configuring firewalls, and so on.
Education
Bachelor's in Computer Science
Vinnytsia National Technical University
2022 - 2026
CS50: Introduction to Computer Science
Credential URL: https://cs50.harvard.edu/certificates/b82188eb-07f6-44b0-b0e4-3948a76c9cd5
2022 - 2023

Languages
• English - Intermediate • Ukrainian - Native speaker