Дарія

Daria Ivanilova
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

WORK EXPERIENCE
Private Tutor
• Conducting initial consultations with clients, identifying their needs, presenting services, and agreeing on
cooperation terms.
• Maintaining regular communication with students and parents, providing feedback on students’ progress, and
resolving current organizational matters.
• Preparing and managing lesson schedules and monitoring timely payments using Google Sheets.
Customer Support
• Direct sales and customer consultations.
• Handling customer objections.
• Planning and coordinating schedules.
• Managing calculations and payments.
• Working with Google Sheets, Excel, Zoom, and CRM systems.
Waitress
• Assisting customers with the choice of dishes and beverages, creating a pleasant atmosphere, providing
consultations, and increasing the average order value.
• Calmly and tactfully resolving difficult situations and ensuring guest satisfaction.
Warehouse Worker – Amazon, Poland
• Accurately entering data into the system and scanning products in accordance with company standards.
• Quickly adapting to the work environment, meeting daily performance targets (KPIs), and following established
work procedures.
KEY STRENGTHS
• Easily build rapport with people and listen carefully to their needs.
• Reliably complete assigned tasks without the need for constant supervision.
• Remain calm in stressful situations and respond quickly to changes.
LANGUAGE SKILLS
Ukrainian Native
English B2
Polish A2 / B1
Spanish B1
Russian
EDUCATION Native
EDUCATION
Higher Education — Ongoing
Higher
3rd-year Education —Karazin
student, V. N. OngoingKharkiv National University
3rd-year
Major: student, V. N.(Germanic
Philology Karazin Kharkiv National
Languages andUniversity
Translation)
Major: PhilologyE(Germanic
Primary Language: nglish Languages and Translation)
Primary Language:English