Olha

Olha Berezniak
Role: Business/System Analyst
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Summary
Business/System analyst with 10 years experience in bridging the gap between business needs and technical execution. Proven track record of gathering requirements, optimizing business processes and delivering software solutions across FinTech domain.
Work Experience
2024 – 2026 Maternity leave
Sagax Software
System Analyst
Feb 2023 – Mar 2024, Kyiv
ARX insurance
Working with client’s stakeholders and eliciting business requirements
Сonfig backend logic for the employee sales portal, which streamline the insurance policy issuance process
Analise functionality and BRD, configurate backend and test features or working with developers to develop frontend and backend and QA team for testing
Design and maintain REST API integrations with third-party aggregators (e.g., Hotline), increasing partner sales channel throughput
Every 2 weeks release support
Working on 2 additional projects:
Ukrsibbank integration
Update and improve online payment page on client’s official site
Luxoft
Functional/System Analyst
Jan 2019 – Aug 2021, Kyiv
Citi bank
The project goal is to create a systematic workflow process which will move the client onboarding/ account opening request through the workflow process using information and documentation from the client and the different internal bank groups to complete the process in a timely and organized fashion.

Requirements elicitation
Requirements analysis and design definition
Analysis of current infrastructure
Find possible solution for implementation
Integration client onboarding portal with 3rd party systems
lifecell
System Analyst
Dec 2016 – Dec 2018, Kyiv
Bank ID and EDS customer data collection, development of web interface and logic for customer’s data registration via web using BankID and Electronic digital signature. Planning sprints with frontend and backend team.

Make analysis of business requirements
Make analysis of current infrastructure and find possible solution for implementation
Prepare specification documents (according to SOX requirements)
Recommend business solution which will be in compliance with SOX process and match to business and technical sides in a best manner
Recommend alternative flows and presenting the idea to request owner
Investigate new product impact on the existing product catalog
Collaboration with software development teams: clarification and gap analysis of business requirements, development of use cases, technical documentation for software developers and QA
Follow up product after launch: be aware about progress, keeping update product catalog, verify KPI after product commercial usage
Prepare acceptance user tests
System Analyst
Mar 2013 – Dec 2016, Kyiv
Project is the client products creation and delivering to the market with requested business values. Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.

Make analysis of business requirements
Investigate new product impact on the existing product catalog
Organize and manage workshops between business and technical groups
Business analyst
Mar 2011 – Mar 2013, Kyiv
Project is the client products creation and delivering to the market with requested business values. Processes and systems in Individual Segment group through all channels of communication according one standard for 3G project. Define and explore Customer needs in terms of Operator Service providing in order to improve service quality via implementation of necessary changes for MNP (Mobile number portability) project and PCI DSS project.

Designing, structuring and implementing of business processes related to Customer Service
Scripting the procedures, which describe execution of certain stages of Customer Relations processes and bring it to the knowledge to the representatives, involved in customer service processes
Technical changes initiation and control for Customer Service related systems (including change requests requirements description)
Informational support of Customer Relations employees about functioning and features of new products and services
Critical and risk processes and transactions analyzing, initiation process changes in order decrease risk or develop controls for better risk management
Core Skills
Tools and Technologies
Hands-on experience with APIs (SOAP, REST)
Modeling instruments: basic BPMN 2.0, UML (Use Case, Sequence, Activity)
Confluence, Jira, SoapUI, OAuth, Swagger/OpenAPI, Miro, Figma
Understanding rules and structure of SQL, MongoDB, Kafka
Basic BA theory knowledge (BABOK, requirements elicitation, modeling techniques)
Analytical Skills and Methodologies
Methodologies: Agile (Scrum, Lean, Kanban), Waterfall
FRD, SRS, User Stories and Acceptance Criteria (Gherkin/Given-When-Then)
Languages
Ukrainian – Proficient
English – Advanced
Polish – Intermediate
Certificates
• “Business Analysis Essentials (Theory + Practice)” by Denys Gobov. Professional Development: 40 hours
• Excel - advanced
• YAPPI corporate English - advanced
Education
2006 - Kyiv National Economic University
MSc - Master of Science, Marketing
Bachelor - Enterprise Economics