Сервіс пошуку роботи №1 в Україні
Особисті дані приховані
Цей шукач вирішив приховати свої особисті дані та контакти. Ви можете зв'язатися з ним зі сторінки https://www.work.ua/resumes/20398339/
Support manager
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Yehor Panchenko
Support & Sales Specialist
Telegram: @Skot1x
EXPERIENCE
Support Manager
Micapay (FinTech) | April 2025 – August 2026
• Client Communication & Support: Served as the primary point of contact via email, web forms, Telegram, and
LinkedIn, handling client inquiries throughout the relationship lifecycle.
• Issue Resolution & Follow-up: Managed proactive follow-ups and resolved client issues, escalating complex
cases when needed to maintain satisfaction.
• Data & CRM Management: Maintained a comprehensive database tracking contact details, interaction history, and
case statuses for accurate reporting.
• Reporting: Prepared monthly summaries and KPI scorecards analyzing response times and resolution rates.
• Document Management: Handled document workflow, including NDAs, onboarding documents, and partnership
agreements.
Sales Manager
GotYourBackSupport | March 2024 – August 2024
• Communicated directly with global B2C clients (US, UK, CA, AU) to identify their needs and match them with
suitable products and services.
• Managed the full initial sales conversation, successfully navigating from uncovering client pain points to closing
deals over the phone.
• Maintained clean, organized lead tracking and accurate sales data utilizing CRM tools and Google Sheets.
Restaurant Employee
McDonald's | June 2023 – October 2023
• Delivered efficient customer service and collaborated with team members in a fast-paced environment.
EDUCATION
Kyiv National Linguistic University — Spanish and Foreign Literature Teacher
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute" — Automation and
Computer-Integrated Technologies of Cyber-Energy Systems
SKILLS
Sales & Partnerships: B2C Sales, Lead Generation, Deal Closing, Partner Relations, Outreach Strategy, Needs
Assessment.
Tools & Tech: CRM Software, MS Excel, Google Sheets, Cloud Document Management.
Operations: KPI Tracking, Monthly Reporting, Data Management, Compliance (NDAs).
Soft Skills: Cross-cultural Communication, Negotiation, Active Listening, Adaptability.
LANGUAGES
Ukrainian: Native | English: Advanced (C1.1) | Spanish: Pre-Intermediate (B1) | Polish: Intermediate
Support & Sales Specialist
Telegram: @Skot1x
EXPERIENCE
Support Manager
Micapay (FinTech) | April 2025 – August 2026
• Client Communication & Support: Served as the primary point of contact via email, web forms, Telegram, and
LinkedIn, handling client inquiries throughout the relationship lifecycle.
• Issue Resolution & Follow-up: Managed proactive follow-ups and resolved client issues, escalating complex
cases when needed to maintain satisfaction.
• Data & CRM Management: Maintained a comprehensive database tracking contact details, interaction history, and
case statuses for accurate reporting.
• Reporting: Prepared monthly summaries and KPI scorecards analyzing response times and resolution rates.
• Document Management: Handled document workflow, including NDAs, onboarding documents, and partnership
agreements.
Sales Manager
GotYourBackSupport | March 2024 – August 2024
• Communicated directly with global B2C clients (US, UK, CA, AU) to identify their needs and match them with
suitable products and services.
• Managed the full initial sales conversation, successfully navigating from uncovering client pain points to closing
deals over the phone.
• Maintained clean, organized lead tracking and accurate sales data utilizing CRM tools and Google Sheets.
Restaurant Employee
McDonald's | June 2023 – October 2023
• Delivered efficient customer service and collaborated with team members in a fast-paced environment.
EDUCATION
Kyiv National Linguistic University — Spanish and Foreign Literature Teacher
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute" — Automation and
Computer-Integrated Technologies of Cyber-Energy Systems
SKILLS
Sales & Partnerships: B2C Sales, Lead Generation, Deal Closing, Partner Relations, Outreach Strategy, Needs
Assessment.
Tools & Tech: CRM Software, MS Excel, Google Sheets, Cloud Document Management.
Operations: KPI Tracking, Monthly Reporting, Data Management, Compliance (NDAs).
Soft Skills: Cross-cultural Communication, Negotiation, Active Listening, Adaptability.
LANGUAGES
Ukrainian: Native | English: Advanced (C1.1) | Spanish: Pre-Intermediate (B1) | Polish: Intermediate
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/20398339/