Особисті дані приховані

VIKTORIIA MOCHULSKA
EVENT ADMINISTRATOR · PRODUCTION COORDINATOR
Music · Media · Fashion · Creative Projects
Lviv, Ukraine · Open to part-time / on-site work · Open to business trips across Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Event and operations coordinator with experience managing time-sensitive processes, cross-
functional communication, guest and partner coordination, documentation and on-site problem
solving. Experienced in hospitality operations, group bookings, payments and live event
environments. Comfortable working independently, managing changing priorities and keeping
multiple processes under control.

WORK EXPERIENCE
Sales & Reservations Agent, ibis Lviv (Accor) April, 2025 – May, 2026
Acted as a key communication point between four departments: Reservations, Front Office,
Sales and Accounting, coordinating information and processes between teams.
Independently managed individual reservations (1–2 guests) as well as small and large group
bookings of 20–200 guests across two hotels with 170 rooms in total.
Communicated daily with corporate partners and individual guests, handling requests and
resolving operational issues quickly.
Over the course of a year, independently streamlined and automated recurring workflows to
improve speed and efficiency of daily operations.
Prepared invoices for corporate partners in 1C and reconciled charges between OPERA PMS
and 1C.
Worked with the IT and Accounting teams to improve and automate the transfer of reservation
and financial data from OPERA PMS to 1C, reducing manual work and recurring discrepancies.

Social Media Manager, ibis Lviv (Accor) January, 2025 – May, 2026
Independently managed the Instagram account of the hotels alongside my primary role as a
Sales & Reservations Agent.
Planned, created and published content, including copywriting, visual content and photography
using Canva, AI tools and original materials.
Initiated the use of Instagram Direct as an additional booking channel to attract guests and
generate direct reservations.
Managed booking requests through Instagram Direct and communicated directly with guests
throughout the booking process.
Responded to guest questions, requests and feedback via Instagram, maintaining clear and
timely communication.
Front Office Agent, ibis Lviv (Accor) March, 2024 – April, 2025
Created a warm and welcoming guest experience from the very first interaction
Built strong rapport with guests and maintained a positive atmosphere at the front desk
Quickly identified and resolved guest issues, often turning challenging situations into positive
experiences
Communicated confidently with guests from different backgrounds and adapted to different
needs and expectations
Handled high-pressure situations calmly while maintaining a friendly and professional approach
Built lasting relationships with returning guests and received positive feedback for attentive
service

EDUCATION
Bachelor of Applied Linguistics
Lviv Polytechnic National University
Graduated: June, 2026

CREATIVE & BACKSTAGE EXPERIENCE
STARCHAK (BACKSTAGE VIDEO CONTENT CREATOR), MAY 2026
Created backstage video content during Lviv Fashion Week, filming behind-the-scenes footage for
social media and independently editing the material into final video.

SELECTED STRENGTHS
Multi-process control: keeping several processes under control at once, from group bookings of
20–200 guests across two hotels (170 rooms) to daily partner requests and documentation.
Calm problem-solving on the spot: experience in high-pressure front desk environments, quickly
resolving guest issues and turning challenging situations into positive ones.
Communication with different people: guests from different backgrounds, corporate partners and
internal teams; the key communication point between four departments.
Payments, invoicing & reporting: preparing invoices, reconciling charges between OPERA PMS
and 1C, working with Accounting on financial data accuracy.
Independent decision-making: comfortable working autonomously, managing changing priorities
and taking ownership of results.
Backstage & content experience: filmed and edited behind-the-scenes video at Lviv Fashion
Week; comfortable in fast-paced live event environments.

TOOLS
Coordination & Operations: Google Workspace · Trello · Notion · Bitrix24 · Microsoft Office
Payments & Booking: 1C · OPERA PMS
Creative: Canva · CapCut · Meta Business Suite · Instagram Direct · TikTok
AI (content & workflow): ChatGPT · Claude · Gemini

LANGUAGES
Ukrainian — Native
English — B2+ / Upper-Intermediate
German — A2 / Pre-Intermediate

INTERESTS
Music · Artist Projects · Creative Production · Fashion · Live Events · Backstage · Editorials · Visual
Storytelling