Nazar

NAZAR VOVKODAV
19 years old

Customer Support & Client Relations Specialist

PROFESSIONAL EXPERTISE WORK EXPERIENCE
Customer Support & Client Communication Customer Support Specialist | Chat Moderator |
LiveChat, Helpdesk & Ticket Management Administrator
Sales & Customer Relations DEC 2024 – JUL 2025
CRM & Internal Workflow Systems
Moderated and administered a Discord community of 1,000+ users,
Employee Onboarding & Training
maintaining positive communication and providing prompt problem
Team Collaboration & Workflow Coordination
resolution.
Process Improvement & Implementation of New Coordinated internal team communication and optimized workflows
Ideas as a team lead.
KYC/KYS & Basic Payment Processes Created educational content about blockchain and security using
Online Community Management & Moderation GPT, Canva, Figma, and Freepik.
Digital & Informational Content Creation Handled customer inquiries via chat, providing timely and accurate
assistance.
SOFT SKILLS Analyzed recurring user issues and developed clear guides to
facilitate their resolution.
Strong Attention to Detail Organized various events to engage users and maintained clear
Fast Learning & Adaptability communication with participants.
Responsibility & Organization Managed and optimized the Notion-based CRM system.
Strong Communication Skills
Ability to Work Effectively Under Pressure
Sales & Customer Support Specialist
Teamwork & Collaboration
JUL 2025 – OCT 2025
Initiative & Process Improvement Mindset
Worked with international clients, primarily English-speaking
customers from the United States.
Managed direct customer communication through online chats.
PROFESSIONAL EDUCATION Identified customer needs and interests to provide relevant service
RIVNE VOCATIONAL COLLEGE recommendations.
OF THE NATIONAL UNIVERSITY OF BIORESOURCES Consulted customers and presented services through personalized
AND NATURAL RESOURCE MANAGEMENT OF communication.
UKRAINE
Handled customer objections, maintained engaging conversations,
BACHELOR’S DEGREE — CYBERSECURITY AND and built long-term customer relationships.
INFORMATION PROTECTION
Managed multiple simultaneous conversations while maintaining
SPECIALTY 125 “CYBERSECURITY”
fast and accurate responses.
2026
Used English regularly for professional customer communication.

Customer Support Manager
LANGUAGES
OCT 2025 – SEPT 2026
Ukrainian (Native)
Handled a high volume of customer inquiries through LiveChat
English (B1)
and Helpdesk, providing fast and high-quality support.
Processed and resolved customer tickets, responding promptly
to requests and problem situations.
Maintained high customer service quality and received positive
MY CONTACT INFORMATION
feedback from users through post-chat ratings.
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Received positive feedback from team leaders for work quality,
Email: [відкрити контакти](див. вище в блоці «контактна інформація») fast learning, and a high level of professional performance.
Telegram: @majestic186 Assisted new team members during onboarding, helping them
LinkedIn: become familiar with workflows, tools, and service standards.
[відкрити контакти](див. вище в блоці «контактна інформація») Effectively managed a high volume of simultaneous chats while
maintaining strong productivity and quality metrics.
Proposed and initiated ideas for improving work processes,
several of which were implemented by the team.
Maintained effective team communication and contributed to a
positive and professional working environment.