Сервіс пошуку роботи №1 в Україні
Особисті дані приховані
Цей шукач вирішив приховати свої особисті дані та контакти. Ви можете зв'язатися з ним зі сторінки https://www.work.ua/resumes/20482672/
Support agent
- Розглядає посади:
- Support agent, Customer service manager
- Місто проживання:
- Житомир
- Готовий працювати:
- Дистанційно
Контактна інформація
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Contact
[відкрити контакти ](див. вище в блоці «контактна інформація»)
Yuliia Berehova
Customer Service Support Specialist at Bookly - Wordpress Booking
[відкрити контакти ](див. вище в блоці «контактна інформація») Plugin
berehova-02b64b189 (LinkedIn) Zhytomyr, Zhytomyr, Ukraine
Top Skills Experience
Recruiting
Customer Relationship Management Bookly - Wordpress Booking Plugin
(CRM) Customer Service Support Specialist
Teamwork January 2021 - Present (5 years 8 months)
remote
ONYX
Customer Service Agent
May 2020 - December 2020 (8 months)
remote
Responsibilities:
- Interacting with existing and new customers, responding to emails. Handling
complaints and issues.
- Providing assistance with placing orders, cancellations, returns, exchanges,
etc according to company policies.
AutoBidMaster, LLC
Customer Service Team Lead
April 2019 - March 2020 (1 year)
Zhytomyr Region, Ukraine
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Taking calls from customers worldwide, guiding them through the only
auction process, answering all questions, responding to emails and text
messages using ZenDesk.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- 1 year of experience with Zendesk.
Page 1 of 4
Call-center Tell2Tell
Senior Manager/Team Lead
June 2017 - April 2019 (1 year 11 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Working with senior management for strategy development and execution
planning.
- Identifying and resolving problems etc.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- Knowledge of performance evaluation and customer service metrics.
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with CRM (Customer Relationship Management)
system.
BEEPER UKRAINE
Customer Support Specialist
August 2013 - May 2017 (3 years 10 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Working with incoming calls and written requests.
- Informing passengers about current rules of passenger and baggage carriage
of UIA.
- Taking payment for services provided by UIA using foreign and local payment
systems.
- Issuing the carriage documents: tickets, baggage receipts, receipts for other
services (transportation of animals, meal orders etc.).
- Reissuing the carriage documents in case of voluntary and involuntary date
or route changes (flight delays or flight cancellations).
Page 2 of 4
- Offering additional services, special offers and discounts of UIA: insurance,
visa, UIA loyalty program, discounts for pre-ordered meal and baggage etc.
Skills and Knowledge:
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with international baggage tracing system “World
Tracer” and monitoring systems.
- Experience in working with CRM (Customer Relationship Management)
system.
AstraNET
Freelance writer for Academic Research Papers
April 2012 - May 2015 (3 years 2 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Writing university level research papers and essays for students in Philology,
Linguistics and Translation (English and German languages).
Skills and Knowledge:
- Attention to details and strong organizational skills.
- Ability to handle large amount of information.
- Ability to think creatively.
Deir Translation Agency
Freelance Translator
December 2010 - March 2011 (4 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Translation from English to Ukrainian/Russian in different areas of expertise:
Technical, Marketing, Medical, Legal.
Skills and Knowledge:
- Experience in working with SDL Trados.
School #1, Slavutych
Page 3 of 4
English Teacher
August 2007 - August 2008 (1 year 1 month)
Slavutych
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master's degree, Language Interpretation and Translation · (2011 - 2012)
Zytomyr State 'Ivan Franko' University
Bachelor's degree, Language Interpretation and Translation · (2004 - 2008)
Page 4 of 4
[
Yuliia Berehova
Customer Service Support Specialist at Bookly - Wordpress Booking
[
berehova-02b64b189 (LinkedIn) Zhytomyr, Zhytomyr, Ukraine
Top Skills Experience
Recruiting
Customer Relationship Management Bookly - Wordpress Booking Plugin
(CRM) Customer Service Support Specialist
Teamwork January 2021 - Present (5 years 8 months)
remote
ONYX
Customer Service Agent
May 2020 - December 2020 (8 months)
remote
Responsibilities:
- Interacting with existing and new customers, responding to emails. Handling
complaints and issues.
- Providing assistance with placing orders, cancellations, returns, exchanges,
etc according to company policies.
AutoBidMaster, LLC
Customer Service Team Lead
April 2019 - March 2020 (1 year)
Zhytomyr Region, Ukraine
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Taking calls from customers worldwide, guiding them through the only
auction process, answering all questions, responding to emails and text
messages using ZenDesk.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- 1 year of experience with Zendesk.
Page 1 of 4
Call-center Tell2Tell
Senior Manager/Team Lead
June 2017 - April 2019 (1 year 11 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Interviewing, recruiting, training, coaching, and disciplining employees to
maintain high customer service standards.
- Planning and directing the work of all team members.
- Working with senior management for strategy development and execution
planning.
- Identifying and resolving problems etc.
Skills and Knowledge:
- Excellent communication and leadership skills with problem-solving ability.
- Knowledge of performance evaluation and customer service metrics.
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with CRM (Customer Relationship Management)
system.
BEEPER UKRAINE
Customer Support Specialist
August 2013 - May 2017 (3 years 10 months)
Zhytomyr Region, Ukraine
Ukraine International Airlines (UIA)
Responsibilities:
- Working with incoming calls and written requests.
- Informing passengers about current rules of passenger and baggage carriage
of UIA.
- Taking payment for services provided by UIA using foreign and local payment
systems.
- Issuing the carriage documents: tickets, baggage receipts, receipts for other
services (transportation of animals, meal orders etc.).
- Reissuing the carriage documents in case of voluntary and involuntary date
or route changes (flight delays or flight cancellations).
Page 2 of 4
- Offering additional services, special offers and discounts of UIA: insurance,
visa, UIA loyalty program, discounts for pre-ordered meal and baggage etc.
Skills and Knowledge:
- Strong knowledge of modern booking systems (Amadeus, Gabriel).
- Experience in working with international baggage tracing system “World
Tracer” and monitoring systems.
- Experience in working with CRM (Customer Relationship Management)
system.
AstraNET
Freelance writer for Academic Research Papers
April 2012 - May 2015 (3 years 2 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Writing university level research papers and essays for students in Philology,
Linguistics and Translation (English and German languages).
Skills and Knowledge:
- Attention to details and strong organizational skills.
- Ability to handle large amount of information.
- Ability to think creatively.
Deir Translation Agency
Freelance Translator
December 2010 - March 2011 (4 months)
Zhytomyr Region, Ukraine
Responsibilities:
- Translation from English to Ukrainian/Russian in different areas of expertise:
Technical, Marketing, Medical, Legal.
Skills and Knowledge:
- Experience in working with SDL Trados.
School #1, Slavutych
Page 3 of 4
English Teacher
August 2007 - August 2008 (1 year 1 month)
Slavutych
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master's degree, Language Interpretation and Translation · (2011 - 2012)
Zytomyr State 'Ivan Franko' University
Bachelor's degree, Language Interpretation and Translation · (2004 - 2008)
Page 4 of 4
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/20482672/