Особисті дані приховані

Ihnatchuk Bohdan
Resume

Customer Support and Technical Support Specialist with 2+ years of experience in
Tech industries. Proven track record in team leadership, KPI monitoring, and handling
complex client requests.
A dedicated employee, known to handle Google Sheets, Excel. Has basic knowledge
of programming (C++, C#, Python basic), TCP/UDP network, WireShark tracking
system. Have an experience managing PID-controllers. Ready for new technical
requirements, as well as for personal professional growth and the company's prosperity.
I am also eager to gain new experience that will make me versatile in handling a
Contact information variety of work tasks.

Kyiv, Ukraine WORK EXPERIE NCE
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Technical Support Department Manager
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
NDA, September 2025 - October 2025
Telegram: @mektrlo
• Assist staff with processing material.
Discord: roytok#3549
• Monitoring employee performance (KPI, AHT), individual training and
LANGUAGES implementation of creative approaches.

Spanish – Upper-Intermediate Сustomer support manager
English – Intermediate NDA, January 2023 - January 2025
Handle inbound and outbound client contacts in accordance with requirements.
Ukrainian – Native
Provide consultation and comprehensive information regarding the current status of the
client's account.
Skills Tailor services and recommendations based on the client's activity and preferences.
- Dedication
- Patience
Telecommunications Networks Department Specialist
- Team Management
- KPI tracking and ticketing systems Autodoc, January 2022 - October 2022
- Technical Troubleshooting Chat moderation, providing information to users on general issues, as well as the
- Programing language (C++,C#) - basic transfer of more complex cases to technical support.
Solid experience in using such programs as:
Handle incoming and outgoing calls in order to provide relevant information with
- Google Docs and Sheets/Excel possible transfer to other departments.
- CRM
Contacting with adjacent departments to perform case in fast way.

Personal quali ties Education
Bachelor's degree in Information Systems and Technologies
Positive ones:
+ openness National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute»
+ result-oriented Кyiv, 2017 - 2021.
+ scrupulousness Master's degree in Computer Science
National Aviation University
Negative ones:
Kyiv, 2021 - 2022.
- self-critical