Особисті дані приховані

Ihnatchuk Bohdan
Resume
Customer Support and Technical Support Specialist with 3+ years of experience in
the iGaming and Tech industries. Proven track record in team leadership, KPI
monitoring, and handling complex client requests.
A dedicated employee, ready to use knowledge and skills to contribute to the
company’s success and well-being.
I am also eager to gain new experience that will make me versatile in handling a
variety of work tasks. I am open to new challenges and ready to enhance my skills and
competencies, which will open up new opportunities for further personal development.
Contact information

Kyiv, Ukraine WORK EXPERI E NCE
Technical Support Department Manager
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація») NDA, January 2025 - October 2025
Telegram: @mektrlo • Assist staff with processing material.
Discord: roytok#3549
• Monitoring employee performance (KPI, AHT), individual training and
implementation of creative approaches.
LANGUAGES
Сustomer support manager
Spanish – Upper-Intermediate
NDA, January 2023 - January 2025
English – Intermediate
Handle inbound and outbound client contacts in accordance with requirements.
Russian – Upper-Intermediate Provide consultation and comprehensive information regarding the current status
of the client's account.
Ukrainian – Native
Tailor services and recommendations based on the client's activity and
Skills preferences.
- Dedication
- Patience
Telecommunications Networks Department Specialist
- Team Management
- KPI Tracking and Ticketing Systems Autodoc, January 2022 - October 2022
- Technical Troubleshooting Chat moderation, providing information to users on general issues, as well as the
Solid experience in using such programs as: transfer of more complex cases to technical support.
- Shift
Handle incoming and outgoing calls in order to provide relevant information with
- Google Docs and Sheets
possible transfer to other departments.
- CRM / telephony
Contacting with adjacent departments to perform case in fast way.

Education
Personal quali ties
Bachelor's degree in Information Systems and Technologies
Positive ones: National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute»
+ openness Кyiv, 2017 - 2021.
+ result-oriented Master's degree in Computer Science
+ scrupulousness National Aviation University
Kyiv, 2021 - 2022.
Negative ones:
- self-critical