Особисті дані приховані

Bohdan Vilnius, Lithuania
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Kurbanov
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kurbanov/

Technical Customer Success & Community Specialist with a strong software engineering background
(Python, SQL). I bridge the gap between complex backend architecture and user-friendly
communication. Proven ability to de-escalate emotional client situations, translate technical
concepts into business terms, and automate routine support processes using custom-built bots and
scripts. Passionate about improving user experience and streamlining client onboarding.

Skills
• Python (aiogram), SQL • CRM & Jira / Trello
• Conflict Resolution • Client Onboarding
• User Feedback Analysis • Crisis Communication
• API Troubleshooting • Ticket Management
• • B2B/B2C Communication

Experience
MAY 2026 – SEP 2026
Client Relations & Customer Success Specialist / Advant Auto, Vilnius
• Managed end-to-end client communications, successfully resolving over 50 complex inquiries
monthly, which de-escalated conflicts and maintained high client retention.
• Effectively de-escalate conflicts and handle objections by identifying underlying customer
"pain points" and offering structured, logical solutions.
• Translate complex technical vehicle specifications and market valuations into clear,
accessible language.
• Maintain accurate client records and manage follow-ups using internal CRM systems.

MAY 2025 – PRESENT
Full-Stack Software Developer / Freelance, Self-Employed
• Engineered and deployed Telegram bots (Python, aiogram), automating technical support
and reducing routine request processing time by 30%.
• Designed responsive web layouts and user interfaces using HTML5, CSS3, and Flexbox for
internal community tools.
• Engineered backend logic and managed databases to collect, verify, and structure user
inputs efficiently.
• Provided technical troubleshooting by analyzing application logs and translating user
feedback into actionable code improvements.

EDUCATION

MAY 2023 – 2025
Software Development (Full-Stack) / IT STEP Academy
• Gained comprehensive knowledge of the software development lifecycle, from database
architecture to front-end implementation.
• Developed a strong engineering mindset, enabling effective communication with
development teams and accurate bug reporting.
• Key coursework: Python, C#/.NET, Database Design (SQL), OOP, and Software Architecture
Fundamentals.

SEP 2024 – JUN 2027
Bachelor in Computer Engineering (In Progress) / Dnipro State Technical
University, Kamianske, Ukraine
• Studying core principles of computer architecture, software engineering, and network
systems.
• Building a strong academic foundation in algorithms, data structures, and backend logic.

LANGUAGES
• English: B1 (Intermediate) – confident in technical documentation and internal
communication
• Ukrainian: Native.
• Russian: Native.

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