Особисті дані приховані

Olga Bobyk
Date of birth: April 11, 1987
Ivano-Frankivsk, Ukraine
Marital status: single
Telephone: c. [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail address: [відкрити контакти](див. вище в блоці «контактна інформація»)

Personal statement:

Customer Service Professional with 10+ years of cross-industry experience, including 5+ years in banking operations and client solutions. Adept at identifying client needs, resolving complex service issues quickly, and delivering high-value, tailored client support. Ukraine based, working remotely.
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Employment Background
Customer Support Agent and Sales manager/ Ecobuild Roofing, Jacksonville, FL( Oct. 2025 – Oct. 2026 (currently off boarding)

• End-to-End Client Consultation: Guided homeowners through the entire roof replacement lifecycle, from initial inquiry and insurance claim navigating to retail sales and contract execution.
• Inbound Communications & Platform Management: Served as the primary point of contact for customer inquiries across phone lines, Yelp, Thumbtack, and home services platforms, consistently delivering rapid response times.
• Pipeline & Team Coordination: Streamlined daily operations by scheduling inspections and managing appointments while maintaining clear communication across sales managers, supervisors, technicians, and field estimators. Processed employee’s payroll.
Customer Service Agent – Avalon Heating and Air, Jacksonville, FL (July 2024 – October 2025)
• Accepting incoming calls and assisting clients with any type of request, providing information on estimates and repairs, processing queries through ticketing system, scheduling, rescheduling, cancelling and dispatching appointments. Selling maintenance plans.
• Outgoing calls to clients for detailing, follow ups, variety of other AC related issues. Accepting requests for installation of new systems, ordering parts. Processing requests through tickets from builders, realtors, property management companies, retail home owners. Warranty-related assistance.
• Communicating with drivers, installers, estimators and technicians. Filling out commissions for technicians. Making sure that service is provided with empathy and any concerns are resolved.
Self-Employed – English Tutor (March 2023 – June 2024)
• Provided tailored English tutoring sessions for students of various levels, focusing on communication and confidence-building.

Customer Support & Sales Manager – Aetna Furniture (Los Angeles, US) (Sept. 2017 – July 2022)
• Online furniture sales and overseeing online store operations (30,000+ items), showroom, and warehouse. Assisting customers over the phone with any sales-related queries or as well as post-sale requests.
• Managing sales, order processing with 150+ manufacturers, and logistics for deliveries.
• Resolving claims, substitutions, returns, and refunds; supervising customer journey from initial contact to post-sale.
• Trained in high-volume environments, improving multitasking and negotiation skills.

Restaurant Manager – Ivano-Frankivsk, Ukraine (January 2017 – May 2018)
• Directed daily operations, staff supervision, supplier relations, and event planning.
• Focused on customer satisfaction, efficient workflow, and profitability.

Cashier – Black Iris Restaurant & Receptionist – V Aesthetic SPA, New York, USA (2015 – 2016)
• Handled customer service, cash operations, phone inquiries, and reporting.
Restaurant Administrator – Ivano-Frankivsk, Ukraine (2012 – 2015)
• Managed staff recruitment, training, and evaluation, oversaw inventory, service quality, conflict resolution, and promotional activities
Alfa-Bank, Retail business department, Ivano-Frankivsk, Ukraine (2008 – 2012)
• Progressed from Office Manager to Senior Specialist, Retail & Cash Operations.
• Managed retail sales, client accounts, loans, deposits, cards, and insurance products.
• Delivered presentations, secured new clients, and achieved sales growth.
• Ensured compliance and accuracy in cash operations, reporting, and competitor analysis.
Work & Travel, Jackson Hole, WY, USA (2007 – 2008, June-Sept, 2 years in a row, same employers)
Cashier – Staples; banquet server - The Granary Restaurant & Conference Center (Wyoming)
• Roles included cashier, server, and banquet service.
• Developed cross-cultural communication and customer service skills.
Education
• Bachelor’s Degree in Banking Business & Associate’s Degree in Business & Entrepreneurship/Banking, Institute of Management and Economics “Galytska Academy” (2004–2009) – Diplomas with honors
• International Academic Exchange (FSA FLEX Program) – Orem High School, Utah, USA (2002–2003)
• High School № 22, Ivano-Frankivsk (1994–2004)
Skills
• Languages: English (Advanced), Ukrainian (Native), Russian
• Core Skills: Financial Services, Order Processing, Operations & Workflow, Reporting, Staff Management
• Strengths: Customer Relations, Problem-Solving, Banking Background, Adaptability, Attention to Detail
Interests Traveling, Psychology Literature, Fitness, Animal Welfare & Rescue
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