Ольга

Olha Svyntsitska

Senior Business Analyst
Contact
Address: Kyiv, Ukraine
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @dreamerolga
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary of qualification

● 14+ years of experience
● Domains: Finance, Retail, AI
● Research, analysis and description of business requirements, writing of TT (Backlog, User Story, Use
Case)
● Practical experience in business processes modeling (BPMN)
● Practical experience in creating prototypes (Balsamiq)
● Practical experience as a PM and QA
● Can grow a product from idea up to production version
● Coordination of requirements with internal and external customers
● Working in multitask environment / Task management
● Problem solving
● Team leading and supporting

Skills

Business Analysis Techniques and Tools Methodologies
Balsamiq, BPMN models, Data flow diagrams, User Agile (Scrum, Kanban), Waterfall
stories, Use cases, Clickable prototype, TFS, Pimcore,
MS Teams, AI platform, Jira, Confluence, Google
Sheets, MS Office

Languages Operating Systems
English (Advanced) MS Windows, Android
Ukrainian (native)
German (elementary)

Work Experience

NodeArt
Project Description: Implementation of processes within an AI platform
Customer: Different customers
Involvement Duration: 2 months (Sep 2026 - present)
Project Role: BA/AI-consultant
Responsibilities: ● Gathering and analysis of customer requirements
● Analysis of the company's business processes
● Automatization of processes with AI platform (AI agents)
Project Team Size: 8
Tools & Technologies: Jira, Confluence, BPMN Modeler, Google sheets, AI platform

Project Description: MDM and PIM system for the company
Customer: Brocard Ukraine
Involvement Duration: 4 years (Sep 2022 - Sep 2026)
Project Role: BA/QA/SA
Responsibilities: ● Gathering and analysis of customer requirements
● Analysis of the company's business processes and products
● Preparation of As-Is/To-Be documents (including BPMN diagrams, prototypes,
templates etc.)
● Creation of technical tasks in Jira and TFS
● System change implementation in Pimcore
● Automatization through Google sheets templates
● Automatization of processes with AI platform (AI agents)
● Tasks testing (test plans, scenarios, step-by-step test cases)
● Creation of manuals (written and video)
Project Team Size: 8
Tools & Technologies: Jira, Confluence, BPMN Modeler, Balsamiq, TFS, Pimcore, Google sheets, AI platform,
Navision, Google Docs, MS Office

Project Description: Psychological games for finding solution of problems and creating new ideas
Customer: Under NDA
Involvement Duration: 2 months (Dec 2021 - Jan 2022)
Project Role: BA
Responsibilities: ● Gathering and analysis of customer requirements
● Creation of diagrams
● Creation of BPMN schemes
● Preparation of BRD, other documentation
● Collaboration with the team
Project Team Size: 8
Tools & Technologies: Jira, Confluence, Balsamiq, BPMN Modeler, data flow diagrams

Project Description: Conducting a Discovery stage. The company was planning to eliminate one of three
ERP systems and to work only with two of them. Discovery phase was needed to
understand the extent of business process transformation
Customer: Under NDA
Involvement Duration: 4 months (Aug 2021 - Nov 2021)
Project Role: BA
Responsibilities: ● Gathering and analysis of customer requirements
● Creation of diagrams
● Creation of BPMN schemes
● Preparation of BRD, other documentation
● Collaboration with the team
Project Team Size: 8
Tools & Technologies: Jira, Confluence, BPMN Modeler, Data flow diagrams, MS Office, MS Teams

Project Description: An app for lawyers to form Notice Letters and optimize the legal process
Customer: Versa
Involvement Duration: 9 months (Nov 2020 - Jul 2021)
Project Role: BA/PM
Responsibilities: ● Gathering and analysis of customer requirements
● Creation of prototypes
● Creation of diagrams
● Creation of BPMN schemes
● Preparation of BRD, other documentation
● Collaboration with the team
● Managing of team tasks

● Support for tasks in the development process
● Market research
Project Team Size: 6
Tools & Technologies: Jira, Confluence, Balsamiq, BPMN Modeler, data flow diagrams, Google Docs, MS
Office

OTP Bank
Project Description: A variety of reporting and analytical tasks in corporate business
Involvement Duration: 7 years 8 months (Oct 2007 - May 2015)
Project Role: Analyst/BA/Head of Sector
Responsibilities: ● Various analytical support of business units
● Calculation and analysis of main corporate indicators
● Business analyst in various Bank projects
● Budgeting of main corporate indicators
● Preparation of presentations and resolutions related to corporate business
● Elaboration of procedures, manuals, and other regulative documents related to
corporate activity
Project Team Size: 40
Tools & Technologies: MS Excel, presentations, diagrams, MS Office, Easy Retail, Financial Management
System, CS4++, RIA, FlexCube, SUBA

Education Kyiv National Economic University named after V.Hetman
Specialization: International economy
Master’s program: International business management
Degree: Master
Graduation year: 2008