Анна

ABOUT ME
Motivated International Economic Relations master’s student with practical
experience in office coordination, event support, communication and
administrative processes in an international business environment. Experienced in
working with visitors, partners and member companies, handling correspondence,
supporting events, maintaining CRM data, preparing digital content and assisting
Anna Bondarenko colleagues in daily operations.

I am organised, responsible and detail-oriented. My academic background and
Date of birth: 22 Dec 2003 professional experience have strengthened my interest in international
cooperation, diplomacy, European integration and economic relations. I am
Place of birth: Vyshneve, Ukraine
looking to further develop my career in the field of diplomatic service, international
Nationality: Ukrainian organisations or international business cooperation.

Gender: Female
EDUCATION AND TRAINING
1 OCT 2025 – CURRENT Kyiv, Ukraine

CONTACT Master’s degree in International Economic Relations Kyiv
National Economic University named after Vadym Hetman
Ostapa Vyshni 4
First-year coursework in International Economic Relations:
08132 Vyshneve, Ukraine • Global economy (analysis of global economic trends and processes).
(Home) • International economic development strategies (understanding of
economic growth models and development policies).
[відкрити контакти](див. вище в блоці «контактна інформація») • Ukraine in international economic relations (analysis of Ukraine’s role in
the global economy).
[відкрити контакти](див. вище в блоці «контактна інформація») • European business environment (understanding of EU business
practices and market conditions).
Anna Bondarenko • Trade policy and commercial diplomacy (knowledge of trade regulation
and diplomatic business communication).
[відкрити контакти](див. вище в блоці «контактна інформація») (Whatsapp)
• World market analysis (analysis of international market trends and
business opportunities).
[відкрити контакти](див. вище в блоці «контактна інформація») (Viber)
• Compliance in international business (knowledge of business ethics,
rules and regulatory requirements).
• International management (organisational and decision-making skills in
an international context).
• Diplomacy and economic cooperation (understanding of international
cooperation processes).
• European integration policy (knowledge of EU integration processes and
policy frameworks).
Level in EQF EQF level 7

1 SEP 2021 – 30 JUN 2025 Kyiv, Ukraine
Bachelor of International Economic Relations Kyiv National
Economic University named after Vadym Hetman
• International economic relations (understanding of global economic
processes and cooperation).
• International trade (knowledge of trade operations and market
relations).
• Foreign economic activity (understanding of export-import processes).
• European integration (knowledge of EU policies and integration
processes).
• International organisations (understanding of their role in global
cooperation).
• International law (basic knowledge of legal aspects of international
relations).
• Global economy (analysis of economic trends).
• International project management (planning and coordination skills).
• International negotiations (communication and negotiation skills).
• Management (organisational and decision-making skills).
• Diplomatic protocol (knowledge of professional etiquette and protocol).

• Business communication (professional written and verbal communication).
• Foreign languages (communication in an international environment).
Bachelor’s thesis: “Foreign economic activity of Ukraine in bilateral cooperation with Sweden”.
Level in EQF EQF level 6

1 FEB 2024 – 28 JUN 2024 Konstanz, Germany
Exchange semester in Business Studies and Economics University of Konstanz
Exchange semester in Business Studies and Economics with a main focus on Economics. The semester included
language courses and selected lectures in English and German. Developed academic language skills,
intercultural communication, adaptability, independence, and experience of studying in an international
university environment.
Level in EQF EQF level 6

Kyiv, Ukraine
EU Economic Security EUCROSSSEC Erasmus+ Project
Participated in the training “EU Economic Security” under grant agreement 101083446-EUCROSSSEC-ERASMUS-
MJU-2022-HEI-TCH-RSCH88. The training covered topics related to EU economic security and international
economic cooperation.

Duration: 38 hours, 2.93 ECTS credits.
Field of study Business, administration and law not elsewhere classified Final grade Completed Type of credits ECTS
Number of credits 2.93

Kyiv, Ukraine
Anti-corruption lawpilots GmbH
Successfully completed the course “Exploring International Humanitarian Law” via the Prometheus platform,
supported by USAID under the “Human Rights in Action” programme. The course covered the basic principles of
international humanitarian law and the protection of human rights in armed conflict.

Kyiv, Ukraine
Knowledge of Cybersecurity Rules SoSafe SE / Deutsche Industrie- und Handelskammer
(DIHK)
Completed 41 modules of an e-learning training on IT security. The training covered cybersecurity awareness,
malware, safe and unsafe file types, email security, spam and phishing, mobile device security, passwords, social
media, websites, collaboration tools, file sharing, office security, home office security, data protection while
travelling, secure workplace practices and incident response.

WORK EXPERIENCE
AHK Ukraine - German-Ukrainian Chamber of Industry and Commerce Kyiv, Ukraine

Office coordinator
10 Feb 2025 – 17 Jul 2026
• Provided front-desk and administrative support, acting as the first contact person for visitors, guests,
partners, member companies and couriers. Welcomed and assisted visitors, organised office access and
ensured a comfortable office experience.
• Handled telephone calls in Ukrainian, English and German, provided information and forwarded
messages to responsible colleagues. Managed incoming company emails, processed external requests
and supported communication with member companies, partners and other external contacts.
• Supported daily office operations, including ordering office supplies, consumables and household items,
maintaining the office space, preparing requests and reports, handling documents, and supporting
organisational matters related to suppliers and service providers.
• Assisted colleagues with daily tasks, internal communication, preparation of materials, information
search, meeting organisation and coordination of ongoing processes.
• Organised and supported office events, including committee meetings, official meetings, working lunches,
internal meetings and guest receptions. Assisted with participant registration, guest support, room
preparation, event materials and necessary resources.

• Worked with the CRM system by updating, expanding and maintaining the contact database of
companies, partners and organisational representatives. Prepared and sent email campaigns and
information messages to target groups.
• Supported the preparation and publication of content for the company’s communication channels,
including LinkedIn, Facebook and the company website. Added and edited website content using Ibexa
Systems Website Editor.
• Worked with Google tools, Microsoft Excel, PowerPoint, Figma, Microsoft Teams and CRM tools.
• Developed and implemented an internal Microsoft Teams office attendance information system to
improve team coordination and optimise the use of office space.
• Introduced the “Green Office” initiative by organising waste sorting in the office.
• Ensured the smooth functioning of office processes, responded to day-to-day office needs and supported
repair and organisational matters.
• Participated in additional professional development trainings, including English and German language
courses, first aid training, Academy on Compliance Topics, anti-corruption rules and cybersecurity
trainings.

SKILLS
use communication devices assist visitors support social service users in skills management develop digital
content work in teams solve problems use different communication channels perform clerical duties create
digital content arrange event needs manage needs for stationery items organise business documents prepare
documents for scanning content development processes manage online content use presentation software w
ork independently provide customer follow-up maintain relationship with suppliers organise event participants'
registration use digital instruments deliver correspondence assist with personal administration issues Support
a colleague coordinate events provide directions to guests manage guest support services stay up to date with
social media think proactively digital media own management skills develop personal skills maintain work
standards CRM user Ibexa adapt to change manage time handle tasks independently Well communicate
with others use office systems write work-related reports communication application process handle mail
manage office appliance requirements assume responsibility Organizational and planning skills Microsoft
Powerpoint Microsoft Word Team-work oriented Good listener and communicator Motivated Decision-
making Critical thinking Reliability Responsibility use microsoft office Social Media manage administrative
systems Flexibility database communicate by telephone pay attention to details

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
Other language(s):
English

Listening B2 Spoken production B1
Reading B2 Spoken interaction B1
Writing B2

German

Listening B1 Spoken production B1
Reading B1 Spoken interaction B1
Writing B1

Russian

Listening C2 Spoken production C2
Reading C2 Spoken interaction C2
Writing C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user