Наталія

NATALIIA ILLIASHENKO
ADMINISTRATIVE ASSISTANT | EMAIL COMMUNICATION | REPORTING
Chernihiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL PROFILE
Reliable and highly organised administrative professional with extensive experience supporting senior management in a regional public administration. Experienced in professional correspondence, preparing reports and documents, coordinating tasks, monitoring deadlines and handling large volumes of information. Able to work independently, prioritise competing tasks and maintain accuracy in a busy environment. Interested in applying these skills to support international students and accommodation services in a remote, flexible role. Quick to learn new systems and procedures, with a responsible and service-oriented approach.
KEY SKILLS
• Email correspondence and professional written communication
• Administrative and executive support
• Preparing reports, summaries and business documents
• Completing forms, maintaining records and organising information
• Task coordination, follow-up and deadline management
• Responding to enquiries and communicating with different stakeholders
• Electronic document management (FossDoc)
• Microsoft Office and everyday computer-based administration
• Independent work, prioritisation and attention to detail
• Adaptability and willingness to learn new digital tools
PROFESSIONAL EXPERIENCE
Chief Specialist / Department Head | Chernihiv Regional State Administration / Regional Military Administration
February 2006 – Present | Chernihiv, Ukraine
Relevant Responsibilities
• Provide administrative, organisational and information support to a Deputy Head of the Regional State Administration.
• Prepare and process official emails, letters, reports, briefing notes, summaries and other work-related documents.
• Coordinate tasks and communication between management, internal departments, public institutions and local authorities.
• Track assignments, follow up on outstanding items and monitor deadlines to help ensure timely completion.
• Collect, review, summarise and organise information from different sources for management use.
• Process incoming correspondence, requests and draft documents with accuracy and attention to detail.
• Maintain electronic records and work with the FossDoc document management system.
• Coordinate schedules, meetings, working visits and official trips, including related documentation.
Relevant Contributions
• Supported the timely preparation and processing of management documents and reports.
• Maintained systematic follow-up on assigned tasks and deadlines.
• Helped coordinate communication across multiple departments and institutions to resolve work-related issues efficiently.
• Organised information and document workflows to support accurate record-keeping and easier retrieval of materials.
EDUCATION
Master’s Degree in Public Management and Administration
Chernihiv National University of Technology | 2017–2019
Degree in History; qualification as a Teacher of History and English
T. H. Shevchenko Chernihiv State Pedagogical University | 1995–2000
PROFESSIONAL DEVELOPMENT
• Open-Source Intelligence (OSINT) and Information Security (2025)
• Internet Safety During Wartime: Practical Course (2025)
• Basic Psychological Support in Wartime (2025)
• Basic Emotional Needs and Social Interaction (2024)
• Remote Work for Public Servants (2023)
LANGUAGES
Ukrainian — Native | Russian— Native | English — Intermediate | Italian — Beginner
PERSONAL STRENGTHS
Responsible, dependable, well-organised and detail-oriented. Strong written communication, coordination and information-management skills. Comfortable working with deadlines and several tasks at once; able to work independently, learn new processes quickly and maintain a professional, helpful approach.
ADDITIONAL INFORMATION
Interested in remote administrative support roles involving email communication, documentation, reporting and coordination. Willing to learn company-specific systems and procedures, including student communication platforms and social media posting workflows.