Kenneth

KENNETH CHRISTOPHER UMEH
LOGISTICS SALES MANAGER | FREIGHT SALES | BUSINESS DEVELOPMENT | CARRIER & CLIENT RELATIONS
Nigeria | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Alternative: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @Chris_3_5 | Immediate availability | Remote and international
opportunities

PROFESSIONAL SUMMARY
Results-oriented Sales and Logistics Professional with experience in sales and business development, logistics coordination,
customer service, client relationship management, and operational communication. Skilled in identifying business opportunities,
generating leads, engaging prospective clients, understanding transportation requirements, managing follow-ups, negotiating
solutions, and maintaining strong customer relationships.

Brings a commercially focused approach to logistics sales, combining customer acquisition, service coordination,
problem-solving, and organized recordkeeping to support revenue growth and customer retention. Comfortable communicating
with clients, coordinating with operational teams, handling objections, resolving service concerns, and managing competing
priorities in fast-paced environments.

Proficient in CRM and Google Docs, with strong written and verbal English communication skills. Interested in contributing to
freight sales, transportation services, carrier relationships, account growth, and logistics business development within a
performance-driven organization.

CORE COMPETENCIES
Logistics Sales and Business Development • Freight and Transportation Sales Support • B2B and B2C Sales • Lead Generation
and Prospecting • Customer Acquisition and Retention • Sales Pipeline and Follow-Up Management • Client Relationship and
Account Management • Sales Negotiation and Objection Handling • Transportation Requirement Coordination • Customer and
Carrier Communication • Driver and Broker Relationship Support • Shipment Coordination and Tracking Support • Service Issue
Resolution and Escalation • CRM Data Entry and Customer Records • Sales Reporting and Administrative Coordination •
Cross-Functional Team Collaboration • Customer Needs Assessment • Business Opportunity Identification • Professional
Telephone and Email Communication • Time Management and Multitasking

PROFESSIONAL EXPERIENCE
Sales & Business Development Specialist
• Identified and engaged prospective customers through outbound communication, lead generation, prospecting, and structured
follow-up activities.
• Conducted telephone-based B2B and B2C sales conversations to understand customer needs, explain service value, address
objections, and progress sales opportunities.
• Maintained professional communication with prospective and existing clients throughout the sales process, supporting trust,
satisfaction, and long-term business relationships.
• Followed up with interested prospects to clarify requirements, answer questions, address concerns, and encourage purchasing
decisions.
• Applied negotiation and persuasive communication skills to present suitable solutions and work toward mutually beneficial
commercial outcomes.
• Organized client information, communication history, and follow-up activities using CRM tools and digital documentation.
• Supported customer retention by responding to concerns, communicating clearly, and helping customers understand available
solutions.
• Coordinated with relevant team members to communicate client requirements and support timely follow-through on customer
commitments.
• Maintained organized sales records and supported reporting and administrative activities to improve visibility into ongoing
opportunities.
• Prioritized sales activities, customer inquiries, and follow-ups while maintaining professional service standards.
LOGISTICS & OPERATIONS COORDINATION
• Supported logistics-related coordination through clear communication, information gathering, follow-ups, and organized
operational records.
• Communicated with drivers, brokers, customers, and other relevant parties to clarify transportation requirements and coordinate
next steps.
• Gathered and verified essential operational information, including availability, estimated arrival times, shipment status, and
potential scheduling concerns where applicable.

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• Followed up on outstanding updates to help identify delays, clarify changing requirements, and communicate relevant information
to the appropriate parties.
• Supported shipment visibility by organizing status information and communicating updates to stakeholders.
• Helped identify service issues, conflicting information, and communication gaps, escalating unresolved matters when necessary.
• Maintained accurate digital records to support coordination, continuity, and access to important customer or operational
information.
• Balanced multiple requests and competing priorities while maintaining attention to detail and professional communication.
• Worked collaboratively with customer-facing and operational personnel to support service delivery and timely resolution of issues.
CUSTOMER SERVICE & CLIENT SUPPORT
• Responded professionally to customer questions, service requests, and concerns, working to understand the underlying issue
before recommending an appropriate next step.
• Communicated clearly and respectfully with customers, helping set expectations and maintain positive working relationships.
• Followed through on outstanding requests and kept relevant parties informed when additional information or action was required.
• Used active listening, problem-solving, and conflict-resolution skills to manage difficult conversations and reduce unnecessary
misunderstandings.
• Organized customer records and relevant correspondence to support consistent follow-up and effective handovers.
• Balanced service quality with operational priorities, recognizing the importance of reliability, accountability, and timely
communication.

SELECTED PROFESSIONAL ACHIEVEMENTS
• Sales pipeline support: Applied prospecting, lead follow-up, negotiation, and customer communication skills to advance sales
opportunities.
• Customer relationship management: Supported customer satisfaction and retention through responsive communication,
expectation management, and service follow-through.
• Operational coordination: Helped organize transportation-related information and communicate updates among relevant
stakeholders.
• Recordkeeping and organization: Used digital documentation and CRM practices to keep customer information and follow-up
activities organized.
• Issue resolution: Applied independent problem-solving and clear communication to address information gaps and help prevent
avoidable confusion.
Note: These are capability-based achievements, not claims of specific revenue growth, shipment volume, conversion rates, or percentage
improvements. Verified figures can be added when available.

SALES & LOGISTICS TECHNICAL SKILLS
Sales and business development: Lead generation and prospect qualification; outbound calling and customer engagement;
sales presentations and value communication; objection handling and negotiation; follow-up scheduling and pipeline
organization; customer retention and relationship development.

Logistics and transportation: Transportation requirement gathering; driver, broker, and customer communication; ETA and
availability information gathering; shipment status follow-up; delay communication and issue escalation; operational
recordkeeping and coordination.

Digital tools: Customer Relationship Management (CRM) systems; Google Docs; digital documentation and record
organization; email and telephone communication; spreadsheet-based tracking and reporting, where applicable.

KEY PROFESSIONAL STRENGTHS
Commercially minded and customer-focused • Strong verbal and written English communication • Organized, dependable, and
detail-oriented • Comfortable with telephone-based customer engagement • Able to manage multiple tasks and changing
priorities • Collaborative approach to cross-functional work • Proactive follow-up and problem-solving • Adaptable and committed
to continuous learning • Professional handling of customer concerns and objections • Focused on service quality, accountability,
and business growth

EDUCATION
University of Nigeria, Nsukka (UNN)
Bachelor of Engineering (B.Eng.), Civil Engineering — Ongoing

LANGUAGES
English: Advanced professional proficiency

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ADDITIONAL INFORMATION
Location: Nigeria • Work preference: Remote, international, and logistics-related opportunities • Availability: Immediate • Career
interests: Logistics Sales Manager, Freight Sales Representative, Logistics Business Development Specialist, Carrier Sales
Representative, Transportation Account Manager, and Logistics Account Manager.

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