Vasyl

Vasyl Nahorniuk
Account & Retention Manager
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Lutsk, Ukraine https://t.me/vvvasylll

Summary
Results-driven Account & Sales Specialist with 2+ years of experience in B2B client acquisition, high-touch key account
management, and retention. Proven track record in exceeding sales targets, driving customer LTV, and resolving high-stakes
client issues.

Experience
Soufflet Agro Ukraine Remote / Hybrid (Ukraine)
B2B Sales manager 06/2024 – 09/2026
Prospecting & Lead Generation: Independently built and managed the sales pipeline in CRM, searching and qualifying B2B
leads.
Objection Handling: Overcame complex client objections in B2B negotiations, consistently exceeding sales targets by 15–20%.
Presentations & Closing: Delivered tailored product presentations, conducted contract negotiations, and successfully closed
deals.
Account Management & Post-Sale Support: Maintained high-touch support with existing partners to ensure repeat business,
account growth, and cross-selling.

High-Growth Tech Project (Confidential / NDA) Remote, Ukraine
Account & Retention Manager 01/2025 – 02/2026
Client Retention & Loyalty: Managed high-value client accounts in a fast-paced digital environment. Maintained high retention
rates and increased LTV by developing personalized loyalty programs and individual incentive offers.
High-Touch Support: Provided exclusive 24/7 support and account management for key clients via live chat and messengers,
ensuring sub-1-minute response times and immediate query resolution.
Risk Management & Conflict Resolution: Successfully handled critical high-stakes disputes, emotional client feedback, and
transaction issues, maintaining account safety and long-term client trust.
CRM & Metrics Optimization: Monitored key customer metrics (Retention Rate, Churn Rate, CSAT, LTV) to optimize personal
account engagement and cross-sell relevant products/promotions.

Skills
Sales & Business Development
B2B & B2C Sales, Lead Qualification, Objection Handling, Closing Deals

Client Management & Retention
Client Retention & Reactivation, LTV Optimization, Conflict Resolution, Post-Sale Support

Tools & Communication
CRM Management, Customer Support Tools, Negotiation

Education
Lesya Ukrainka Volyn National University Master's Degree
Law Lutsk, Ukraine • 09/2019 – 12/2024

Languages
Ukrainian
Native

English
Intermediate