Анна

Anna Malchevska
Kyiv, Ukraine | Remote
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People-first operations manager who builds teams, not just manages them. Over 1.5 years at ApplyMe, I
grew from specialist to Lead Project Manager, leading a team of up to 15 people - owning recruiting,
onboarding, and training end-to-end. I take full ownership of outcomes: launching new initiatives, leading
cross-functional projects, and steering the team through a downsizing while keeping performance and
morale stable. I thrive in fast-changing, remote-first environments and I am now looking to grow further
in people management and operations leadership.

Education Work Experience

Interregional Academy of LEAD PROJECT MANAGER Full-time
Personnel Management APPLY ME SEP 2026 – PRESENT
Bachelor Of Journalism
Lead two strategic company projects end-to-end: CPA Jobs and
Academy of Social and Autoapply optimisation.
Media Culture in Toruń Own the CPA Jobs project, analysing the dynamic vacancy flow from
Bachelor Of International a pay-perapplication partnership and turning a raw feed into a
Relations structured, high-conversion pipeline.
Run root-cause diagnostics on Autoapply performance gaps,
identifying where automation underdelivers and defining targeted
SKILLS
fixes and fallback workflows for lowperforming client segments.
LEADERSHIP & PEOPLE Coordinate cross-functional work between operations, technical,
MANAGEMENT and client-facing teams.
Team Leadership (up to
15 people) PARTNERSHIPS MANAGER Contract
Onboarding, Training & APPLY ME MAY 2026 – SEP 2026
Mentoring
Developed and managed strategic partnerships, identifying new
Performance Analysis &
collaboration opportunities to expand company reach.
KPI Management
Closed 4 strategic partnerships, evaluating potential partners and
Workload Planning &
structuring collaboration terms aligned with business goals.
Prioritisation
Managed ongoing partner relationships and tracked partnership
Conflict Resolution &
performance.
Motivation
Process Improvement
CUSTOMER OPERATIONS MANAGER Full-time
RECR U ITME N T & H R APPLY ME AUG 2026 – PRESENT

End-to-End Recruitment
Analysed effective vs. ineffective Autoapply cases to identify patterns
Pipelines behind automation success and failure.
Candidate Sourcing & Translated findings into concrete process improvements for client
Screening segments where automation alone was insufficient.
Interviewing &
Evaluation
Resume & Questionnaire
Review
Candidate Support &
Advising

Anna Malchevska
Kyiv, Ukraine | Remote
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

OPERATION S & PROJECTS HEAD OF CUSTOMER SERVICE Full-time

Project Ownership (End- APPLY ME SEP 2026 – PRESENT

to-End) Built the team's recruitment pipeline from scratch - job postings, a
Partnership Development screening form, and a two-stage interview process (general +
Root-Cause & technical) conducting 100+ interviews and hiring 30 people.
Performance Analysis Onboarded and trained 40+ specialists on speed, quality standards,
Reporting & effective use of AI tools, and how to work with clients from complex
Documentation AI Tools or niche professions.
for Workflow Efficiency Tracked and improved manager speed, work quality, customer
ATS Systems & Analytics satisfaction, subscription renewal rate, and churn, including root-
Tools cause analysis of cancellations.
Designed and launched a new paid service (resume adaptation and
CONTE NT & E-COMMERCE cover letter writing) from concept through pricing to rollout, creating
an additional revenue stream.
Content Editing &
Led workload redistribution during team restructuring, maintaining
Structuring
output quality and team morale with a smaller team.
SEO & Keyword
Analysed and improved client profiles to support better application
Optimisation Product
matching.
Categorisation
Data Accuracy & Quality
QUALITY ASSURANCE /
Control
RECRUITMENT MANAGER Full-time
APPLY ME JUL 2025 – SEP 2025

LANGUAGES
Managed and submitted job applications on behalf of clients during
Ukrainian — Native the company's pre-automation stage.
English — Upper Intermediate Matched candidates with suitable vacancies based on skills,
(B2) experience, and preferences, and guided them through the
application process.
Organised the candidate database, systematised resumes and job
postings, and analysed application outcomes.
Proposed process improvements that later informed the design of the
Autoapply automation.

CONTENT MANAGER
GOT TO SHOP SEP 2024 – JAN 2025

Edited and structured product cards (sizes, colours, categories) and
maintained consistent style and tone across descriptions.
Optimised descriptions with SEO keywords to improve product
visibility, using analytical tools to monitor effectiveness.
Reviewed published content, corrected errors, and maintained data
accuracy across the catalogue.
Collaborated with the technical team on website structure and
content display updates.