Максим

MAKSYM OBLOZHOK
IT Support / System Administrator

PROFILE
Motivated IT Support / System Administrator with hands-on experience supporting Windows, macOS and Linux workstations, configuring networks, and providing remote user support. Familiar with MikroTik and Cisco equipment, VPN configuration and basic network security. Analytical, detail-oriented and systematic in IT documentation. Interested in developing expertise in cloud technologies and identity management, including Google Workspace, Azure AD / Entra ID and AWS.
TECHNICAL SKILLS
• Workstation Administration — installation and configuration of Windows 10/11, drivers and corporate applications including MS Office, Google Meet, MicroSIP, Zoiper, OpenVPN, WireGuard and AdsPower.
• Remote Support — user assistance via AnyDesk and RustDesk, troubleshooting and incident resolution.
• Network Administration — LAN setup and maintenance, DHCP/NAT configuration, basic VLAN knowledge, IP/DNS troubleshooting and Internet connectivity testing.
• MikroTik Administration — WinBox, DHCP, NAT, Firewall and port forwarding.
• Troubleshooting — ping, tracert, nslookup, ipconfig and netsh for diagnosing network issues.
• Hardware Support — basic PC/laptop diagnostics, cleaning, thermal paste replacement, peripheral and printer setup.
• VoIP — experience with MicroSIP and Zoiper, understanding of SIP telephony and account configuration.
• Corporate IT Infrastructure — support and administration of existing corporate services and infrastructure, with a focus on rapid incident resolution.
• RDS — support and troubleshooting of Remote Desktop Services environments and server infrastructure.
• VMware vSphere — connecting to virtual machines, monitoring and performing basic administrative tasks.
• Zabbix — IT infrastructure monitoring, alert analysis and initial troubleshooting.
• Active Directory — creating and managing users and groups, password resets and account unlocking.
• FSLogix — support and troubleshooting in RDS environments, including user profile issues.

TOOLS & TECHNOLOGIES
• Operating Systems: Windows 10/11, Ubuntu / Debian Linux, macOS
• Remote Access: AnyDesk, RustDesk, TeamViewer
• Network Equipment: MikroTik (WinBox), TP-Link, VPN (OpenVPN, WireGuard)
• Corporate Services: Google Workspace, Microsoft Teams, Zoom, Discord, Slack, Jira
• Security: basic antivirus protection, 2FA, access policies, EDR/XDR concepts
• Documentation: technical notes, internal instructions and SOPs

SOFT SKILLS
• Calm and composed under pressure
• Ability to explain technical issues clearly and understandably
• Systematic thinking and attention to detail
• Fast learner with strong adaptability to new technologies
• User-focused approach to technical support

CAREER DEVELOPMENT
• Cloud technologies — administration of virtual servers in AWS and user management through Azure AD / Entra ID.
• MDM — learning Microsoft Intune for centralized device and security policy management.
• Cybersecurity — deepening knowledge of EDR/XDR and security incident management.

Contact
Telegram: @bablkok
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