Halyna

HALYNA RIPA
English Language Teacher | Business English & Conversation Coaching
Chernihiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
SUMMARY
English teacher with a Master's degree in Comparative Translation and 3+ years of experience teaching Business, IT and General English to adult professionals online. Skilled in speaking clubs, pronunciation and confidence building, and in adapting lessons to different levels and goals. Additional international experience in aviation, hospitality and technology, including four years with Emirates serving international clients.
SKILLS
• Teaching: Business English, English for Specific Purposes (ESP), conversation coaching, speaking clubs, learner assessment, lesson and materials design
• Tools: Zoom, Google Workspace, Microsoft Office, Canva, Miro, Jira, Salesforce
• Languages: English (C1), Ukrainian (Native)
PROFESSIONAL EXPERIENCE
English and Soft Skills Teacher | English4IT | Remote | Nov 2019 – Feb 2022
• Taught English and professional communication to 6 groups of IT professionals from international companies, including Provectus and Materialise
• Helped learners improve their professional English, including progress from A2 to B1 over six months
• Led online speaking clubs and group discussions focused on real workplace situations, vocabulary and confidence
• Adapted explanations and activities to different levels, personalities and learning needs within the same group
• Prepared Google presentations, scripts and webinars aligned with learning objectives
• Ran structured progress reviews at the end of every sprint and gave constructive feedback
• Communicated regularly with learners and parents to keep them motivated and supported
Cabin Crew Mentor | Wizz Air | Larnaca, Cyprus | Jul 2022 – Sep 2026
• Mentored 25+ newly recruited cabin crew, explaining procedures, safety requirements and professional standards
• Adapted guidance to different experience levels, helping new colleagues build confidence and become operationally ready
• Supported Base Management with candidate assessments, recruitment events and onboarding
• Built effective working relationships across multicultural teams in a fast-paced international environment
Customer Care Coach | Cloudbeds | Remote | Feb 2018 – Oct 2019
• Coached international hospitality professionals through software implementation and onboarding via video calls and written correspondence
• Adapted explanations to different levels of technical knowledge and cultural backgrounds
• Created tutorials and knowledge-base materials that supported independent problem-solving
• Managed multiple client cases while balancing client expectations and response times
Career Break (Maternity Leave) | 2015 – 2018
Business Class Cabin Crew | Emirates | UAE | 2011 – 2015
• Served international passengers from diverse cultural and professional backgrounds, adapting communication to individual needs
• Coordinated with flight crew and ground teams to support safe and efficient operations
• Handled confidential information and sensitive situations with discretion
EDUCATION
Master's Degree in Comparative Translation | Kyiv Institute for Translators | 2009
Bachelor's Degree in English Language and Literature | Chernihiv State T. Shevchenko Teacher Training University | 2008
CERTIFICATIONS AND AWARDS
• First Aid & CPR Certification
• NAJM Award recipient