Особисті дані приховані

Nataliia Panchenko

Personal details:
Region: Kyiv, Ukraine
Mob: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Business Operations and Administrative Support professional with 10+ years
of experience supporting international teams, coordinating operational processes, managing
documentation and contracts, monitoring expenses, and preparing operational reports.
Experienced in cross-functional collaboration with Accounting, Risk Management, vendors, and
internal stakeholders across Ukraine, Spain, Italy, and Switzerland. Skilled in maintaining
accurate records, tracking deadlines and deliverables, coordinating business travel and events,
monitoring operational costs, and ensuring compliance with internal procedures. Detail-oriented
and proactive, with a strong focus on data accuracy, process consistency, and continuous
improvement.

PROFESSIONAL EXPERIENCE

CHS Ukraine LLC | Operations Support & Administrative Manager
Kyiv, Ukraine | March 2019 – December 2025

Coordinated administrative and operational processes for local operations and supported
regional activities involving teams in Ukraine, Spain, Italy, and Switzerland.
Administered service and supplier contracts throughout their lifecycle, including
reviewing documentation, verifying prices and terms, coordinating approvals with
Accounting and Risk Management, monitoring deadlines, and arranging renewals,
extensions, and terminations.
Maintained contract registers, correspondence records, supplier and partner databases,
and supporting documentation, ensuring data accuracy, document completeness, and
timely follow-up.
Coordinated with internal stakeholders, service providers, and vendors to resolve
operational issues, track deliverables, and maintain continuity of business support.
Monitored operational expenses and budget-related information, maintained cost-tracking
tables, and supported expense control and payment documentation processes in
coordination with Accounting.
Prepared and maintained operational reports and tracking tables covering vehicle fuel
consumption and mileage, mobile communication usage, procurement activities, and
vehicle incident reporting for EHS EMEA.
Organized business travel, accommodation, transportation, meetings, and international
events, coordinating requirements, suppliers, schedules, and related expenses.

Coordinated a multi-month international customer event in Constanța, working with
teams in the United States, Switzerland, and Romania and managing hotel arrangements,
meals, transfers, marketing coordination, and guest-list updates.
Supported the relocation of employees and their families from Ukraine to Romania,
coordinating accommodation arrangements, documentation, translations, and
communication with regional stakeholders.
Coordinated logistics and administrative arrangements for international business events,
including a legal conference in Barcelona and agricultural exhibitions in Milan and Paris.
Supported the exchange of original documents and the timely completion of
administrative processes across multiple stakeholders and locations.

ZTE Ukraine LLC | Office Manager
Kyiv, Ukraine | October 2015 – March 2019

Coordinated daily administrative and operational support, ensuring the timely handling of
documentation, requests, and office-related processes.
Managed relationships with suppliers and service providers, coordinated service
arrangements, and followed up on operational issues.
Organized business travel, including transportation, accommodation, and related
logistics.
Coordinated visa and residence permit documentation for foreign employees, liaising
with relevant service providers and stakeholders.
Supported corporate transportation and communication arrangements and coordinated
courier and delivery services.
Maintained administrative records and supported communication and document handling
in an international working environment.

Private English and Spanish Tutor
2014 – 2015
Delivered individual language lessons tailored to learners’ needs and learning objectives.

UEFA Euro 2012 | Volunteer Translator
June 2012
Provided translation and communication support in an international event environment.

EDUCATION
Horlivka Institute of Foreign Languages / Donbas State Pedagogical University
2009 – 2014
Degree in English Language and Literature
Qualification: Teacher of English, Spanish, and World Literature

LANGUAGES
Ukrainian — Native
Russian — Fluent
English — Upper-Intermediate
Spanish — Upper-Intermediate

COURSES & CERTIFICATIONS
Business English
Lean Basics
AI: From Beginner to Expert
Communicating with Emotional Intelligence
Speaking Confidently and Effectively

DIGITAL SKILLS
Microsoft Office: Excel, Word, PowerPoint, Outlook
SharePoint and internal databases
Document management systems and vendor platforms
Operational tracking tables, expense records, and reporting documentation

KEY SKILLS
Cross-Functional Coordination
Contract & Document Management
Event & Logistics Coordination
Deadline & Task Monitoring
Reporting & Data Management
International Administrative Support

TECHNICAL SKILLS
Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
Document Management Systems: SharePoint, internal databases
Corporate systems and vendor platforms

References
Available upon request