Джулія

DZHULIIA SHRESTKHA

Work experience

Customer Care Agent January 2026 - October 2026

Gameloft

Handled customer enquiries through Gameloft’s ticketing system.
Resolved issues related to accounts, purchases, technical problems, and in-game content.
Analysed customer enquiries and identified appropriate solutions in accordance with the
company’s internal policies and procedures.
Escalated complex cases and technical issues to the relevant internal teams.
Worked with internal knowledge bases and support tools while adhering to established
support procedures.
Worked in an international team and handled a high volume of customer enquiries.

Spanish language teacher January 2025 - June 2026

OsviTech
Contacts
Planned and organised Spanish lessons, creating engaging and effective learning experiences.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Developed learning materials tailored to students’ needs. Helped students improve their

[відкрити контакти](див. вище в блоці «контактна інформація») speaking skills through interactive exercises and dialogues. As a result, students improved their
understanding of and communication in Spanish.
Como, Italy

Spanish language teacher October 2025 - May 2026
Skills Business English Academy

Organization Developed educational programmes aimed at improving the learning process. Delivered Spanish
lessons using interactive teaching methods to engage students and help them improve their
Attention to details
language skills. Adapted lessons to individual students’ needs to ensure effective communication
Responsibility and language development.

Communication skills
English language teacher March 2023 - October 2025
Ability to work in a team
EnglishDom
Ability to learn quickly
Delivered English lessons to students of different age groups.
Results-oriented approach Assessed students’ knowledge and monitored their progress.
Created a supportive and communicative environment for language practice.
Conducted individual consultations and tutoring sessions.
Languages

Spanish

English Education
Ukrainian Kharkiv Humanitarian University “People’s Ukrainian Academy” 2021 - 2025

Russian Faculty: Translation and Interpreting. Specialisation: Philology — English and Spanish Translation