Володимир

VOLODYMYR LYTVYNOV
Cherkasy, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Customer Support Professional with 14+ months of combined experience in customer service and global client support. Possess strong empathy, proactive problem-solving abilities, and excellent written English skills. Proven ability to multitask, manage time effectively, and handle diverse customer personalities in fast-paced environments.
KEY SKILLS
• Languages: English (Upper-Intermediate / B2), Ukrainian (Native)
• Customer Support: Ticket & Ticket Backlog Management, Live Chat Support, Issue Escalation, CRM systems
• Technical Background: Strong experience using web applications, helpdesk platforms, Google Workspace, Slack, Teams
• Core Soft Skills: Multitasking & Time Management, High Empathy & Active Listening, Adaptability to character types
• Problem-Solving: Quick Case Analysis, Troubleshooting, Effective Cross-Team Collaboration & Peer Mentoring
PROFESSIONAL EXPERIENCE
Customer Support Representative (Helpware) June (2026) – till current date(currently on offboarding, last working day 12.11.2026) 4 months
English level: B2/Upper-Intermediate written English with strong grammar, tone control, and active listening for live-chat and ticket support.
Home office setup: High-speed internet, a distraction-free workspace, and reliable basic PC/Mac hardware and software troubleshooting.
Analytical problem-solver with sharp attention to detail, high empathy, and a customer-first approach to conflict resolution.
Full-time across flexible or rotational shift patterns.

Customer Support Representative7 Months
• Provided high-quality omni-channel support to a global, multicultural customer base, maintaining consistent service standards.
• Demonstrated strong empathy and deep customer orientation, successfully adapting communication styles to handle diverse customer personas.
• Analyzed complex, urgent cases rapidly to deliver clear, accurate resolutions and alternatives within defined time limits.
• Mastered multitasking by efficiently prioritizing workload, managing high ticket volumes, and resolving issues under pressure.
• Actively supported and assisted peer agents through internal channels, fostering a collaborative and high-performing team environment.
Glovo – Courier / Customer Service3+ Months
• Delivered orders reliably on time, ensuring a safe, positive, and brand-aligned customer experience.
• Resolved real-time customer concerns and edge-case delivery issues effectively while maintaining service metrics under strict deadlines.
• Gained extensive experience working independently, managing stress, and practicing dynamic problem-solving on the ground.
EDUCATION
Cherkasy State Technological UniversitySept 2024 – Present
Faculty of Humanitarian Technologies (Specialization: German & English Languages)