Ali

ALI ULUTAS
HELP DESK TECHNICIAN
ABOUT ME
IT & Help Desk Specialist with 4+ years of hands-on experience
providing Tier 1/Tier 2 technical support, troubleshooting
hardware, software, network, and peripheral issues. Skilled in
Windows, macOS, Microsoft 365, Active Directory, remote
desktop support, and IT infrastructure management.
Experienced in resolving technical incidents, supporting end
users, maintaining IT systems, and delivering reliable customer
service.
CONTACT
WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)
HELP DESK TECHNICIAN
Ternopil, Ukraine Evergreen Shipment Agency | Istanbul 2025 – 2026

Provided Tier 1/Tier 2 technical support via phone, email, and remote
SKILLS desktop tools, troubleshooting hardware, software, and network
issues.
Tier 1/Tier 2 Help Desk Support Installed, configured, and maintained Windows PCs, printers,
Windows 7/10/11 & macOS peripherals, and network equipment.
Microsoft 365 & Office Administration Managed Active Directory, Microsoft 365, user accounts, password
PC, Printer & Peripheral Troubleshooting resets, access permissions, and shared drives.
LAN/WAN, Wi-Fi, DNS, DHCP & VPN Troubleshot VPN, Wi-Fi, LAN/WAN, DNS, DHCP, firewall, and antivirus-
related issues.
Active Directory & User Management
Managed endpoint security using CrowdStrike Falcon and Microsoft
Antivirus, Firewall & Endpoint Security
Intune.
Remote Support: AnyDesk, TeamViewer,
Automated IT tasks using PowerShell, Batch, Robocopy, and PsExec,
RDP
while managing support tickets and technical documentation.
Hardware & Software Installation
Network Drives & Printer Configuration
Ticket Management & SLA
PowerShell, Batch & IT Automation
HELP DESK TECHNICIAN
Dönper Danışmanlık Hizmetleri | Istanbul 2022 - 2025
LANGUAGES
Provided technical support for hardware, software, printers, network
devices, and business applications.
English (B2+) Diagnosed and resolved Windows, Microsoft Office, email, and remote
Turkish (Native) connectivity issues.
Configured user accounts, password resets, VPN access, network
EDUCATION drives, and printers.
Administered Microsoft 365, Active Directory, and internal systems.
Coordinated with vendors, resolved support tickets, and provided
Beykent University user training and technical documentation.
(2018 - 2022) Developed Zapier workflows and API integrations to improve internal
Bachelor’s Degree processes.

in Computer Engineering