Особисті дані приховані

David Shekhovtsov
Technical Support Engineer
Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn

PROFILE
Technical Support Engineer with 2 years of experience and a background in Computer Engineering.
Experienced in technical troubleshooting, infrastructure support, and resolving web-related technical
issues within the media buying industry. Knowledgeable in DNS management, domain and hosting
configuration, Cloudflare, HTTP troubleshooting, and web technologies. Proficient in Python scripting
for basic task automation and technical operations. Familiar with JavaScript, Vue.js, HTML, CSS, Git,
and basic Linux environments. Strong analytical and problem-solving skills with a focus on
infrastructure reliability, operational efficiency, and continuous technical development.

WORK EXPERIENCE

Technical Support Engineer, Bypass Media Buying Team Jan 2026 – Oct 2026
• Configured and maintained domains, DNS records, and Cloudflare settings for tracking and cloaking
platforms (Binom, Adspect), ensuring stable and reliable advertising infrastructure.
• Diagnosed and resolved issues with landing pages, servers, and tracking events, and tested
integrations across CRM, cloaking, and tracking systems to verify link availability and server
readiness before campaign launches.
• Co-developed an AI-assisted web tool in a 4-person team to semi-automate deployments and
server lifecycle management, improving task execution speed by 26% and reducing errors,
redeployments, and operational failures by at least 15%.

Technical Support Specialist, Private E-commerce Project Nov 2024 – Jan 2026
• Provided real-time technical and customer support, independently diagnosing and resolving user
issues and inquiries in a high-volume environment without a formal ticketing system.
• Developed a Python monitoring script for the admin panel that detected changes in incoming
message counts and automatically sent Telegram bot notifications about new customer requests
and reported issues, improving response visibility.
• Designed and implemented a multi-stage customer communication strategy focused on issue
assessment, understanding customer concerns, and offering tailored alternatives, reducing refund
requests by approximately 15% and increasing overall project profitability by an estimated 7%.

SKILLS
Technical Troubleshooting, Cloudflare, Linux, DNS Management, Infrastructure Support, Python,
GitLab, Website Deployment, Binom, Adspect, JavaScript, Vue.js, HTML, CSS, Git, Server
Administration, Server Lifecycle Management, CI/CD Fundamentals, Web Hosting, Root Cause Analysis,
Problem Resolution, Task Automation, API Integration, Version Control, Telegram Bot API, Tracking
Systems, GitHub, Network Troubleshooting, Domain Configuration.

EDUCATION

Bachelor of Computer Engineering Sep 2022 – Aug 2026
Khmelnytskyi National University
• Thesis project focused on Content Delivery Networks (CDN) and traffic management for high-
availability web services.
• Deployed and maintained self-hosted Minecraft game servers, gaining hands-on experience with
Linux server administration and networking.
• Self-studied CI/CD concepts and GitLab pipelines to understand automated deployment workflows.

LANGUAGES
English – B2 | Russian – C2 | Ukrainian – Native speaker