Oleksandr

OLEKSANDR ZUBENKO
CUSTOMER RELATI ONSHI P SPECI ALI ST
Client-focused professional with experience in B2B operations,
customer relationship management, financial services, and CONTACT
consultative sales. Skilled in resolving complex client inquiries,
coordinating with cross-functional teams, and delivering efficient, Phone Number: [відкрити контакти](див. вище в блоці «контактна інформація»)
personalized solutions. Committed to building lasting client Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
relationships and delivering an exceptional customer experience.

WORK EXPERIENCE EDUCATION
Bachelors Degree
Transaction Processing Specialist – Brown Brothers Harriman,
KRAKOWSKA AKADEMIA IM. ANDRZEJA
Krakow (Poland)
FRYCZA MODRZEWSKIEGO, POLAND
2025 – 2026 International Business
Processed financial transactions and operational tasks 2019 - 2022
Investigated customer complaints, identified root causes, and
Skills
provided effective solutions, escalating complex cases to the
appropriate departments when necessary. Zendesk
Achieved a 90% first-contact resolution rate by Notion
understanding customer needs, troubleshooting issues, and MS Office
minimizing unnecessary transfers or repeat contacts Pipedrive
Collaborated with cross-functional teams to address recurring Slack
customer issues, improve support workflows, and contribute
to a more efficient and positive customer experience LANGUAGES

Customer Service Specialist – Havi, Krakow (Poland) Polish – Fluent
2024-2025 English – Fluent
Responded to 30–50 customer inquiries daily via email, live Ukrainian – Native
chat, and phone, providing accurate information and timely Russian – Native
resolutions while maintaining a high standard of customer
service
Managed and resolved customer support tickets using
Zendesk, prioritizing urgent requests and ensuring timely
follow-ups
Maintained high CSAT score ensuring customer centricity and
communication quality
Investigated customer complaints focusing on the root cause
Sales Advisor – Hyundai Dealership, Zaporizhzhia (Ukraine)
2020-2023

Provided full-cycle customer service in the car sales process
Advised clients on vehicle selection, features, and financing
options
Built and maintained long-term customer relationships
Prepared and handled sales documentation
Conducted negotiations and successfully closed deals
Ensured high standards of customer experience
Developed a pipeline of 20–30 prospective customers through
proactive outbound calls and targeted follow-ups