Віталій

POPKO
VITALII

CONTACT WORK EXPERIENCE
+ 38 093 55 55 5666
Customer Support Operator 2025 – 2026
[відкрити контакти](див. вище в блоці «контактна інформація») Crypto company

Lutsk, Centralna 10/8 Handling customer inquiries related to cryptocurrency
transactions and accounts.
@localtraf Assisting clients via chat and email communication.
Working with KYC, AML and Travel Rule procedures.
Investigating deposits, withdrawals and transaction-related issues.
SKILLS Cooperating with internal teams to resolve complex customer
cases.
Customer Support
Sales Manager 2023 – 2025
Gambling & Betting Support
Retail Electronics Company
CRM Systems
Working with customer consultations and sales processes
Jira
Achievement of sales targets and KPIs
KYC / AML Building long-term relationships with clients
Problem Solving Assisting customers with product selection

Complaint Handling Processing orders and coordinating deliveries

Escalation Management Sales Agent / Territory Sales Representative 2021 – 2022

Sales & Negotiation Company

Traveling throughout the assigned region to visit potential clients.
LANGUAGES
Presenting products and offering suitable solutions to customers.
English B2 Identifying new sales opportunities and acquiring new clients.
Russian C2 Maintaining relationships with existing customers.

Ukrainian C2 Negotiating prices and terms of cooperation.
Supporting sales growth within the assigned territory.

EDUCATION

LLesya Ukrainka Volyn National
University
Foreign Philology | 2021

LNVK No. 22
Secondary Education |2020