Олександра

OLEKSANDRA MAISTRENKO
Client Support | Customer Onboarding | Operations & Project Coordination
Kyiv, Ukraine | Seeking fully remote work with the flexibility to work from Europe
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PROFILE
Client-focused professional with experience in advertising and publishing coordination, online retail sales and business development, and running a private service practice. Skilled in client communication, team coordination, scheduling and resolving day-to-day operational issues. Completed Project Management with AI training at Hillel IT School with an Excellent grade. Seeking a fully remote role with clear responsibilities and opportunities to contribute to customer service and well-organised operations.
TARGET ROLES
Customer Support / Client Services Specialist • Customer Onboarding Specialist • Operations / Back Office Specialist • Sales Support Specialist • Project Coordinator / Project Assistant
CORE SKILLS
Client communication and follow-up • Explaining services and processes • Customer relationship management • Sales support • Team supervision and onboarding • Scheduling and task coordination • Deadline and quality control • Practical problem solving
PROFESSIONAL EXPERIENCE
Founder / Cosmetologist & Client Operations Lead
Private cosmetology practice | Kyiv, Ukraine | 2013–2022
• Managed client enquiries, appointments, follow-ups and day-to-day service delivery.
• Explained services and procedures, addressed concerns and maintained long-term client relationships.
• Managed hired staff, coordinated schedules and task distribution, and resolved operational issues.
Sales & Business Development Manager
Aurora Style online store | 2013
• Worked in online retail sales and business development.
• Communicated with customers and supported online retail sales.
• Participated in exhibitions on behalf of Aurora Style.
• Expanded the customer base through outreach to prospective clients.
• Conducted negotiations with potential partners about opportunities for cooperation.

PROFESSIONAL EXPERIENCE — CONTINUED
Advertising Activities Coordinator / Supervisor
TheMarker publishing company — Tochka newspaper | Kyiv, Ukraine | 2011–2013
• Coordinated advertising and promotional activities for publishing projects, including Tochka and a newspaper for pensioners.
• Worked with advertisers, internal teams and field staff to organise schedules, communicate tasks and meet deadlines.
• Gained basic practical experience using 1C while working at Tochka.
Project Coordinator / Supervisor
Advertising / BTL agencies | Kyiv, Ukraine | 2009–2011
• Coordinated promotional campaigns for brands including Red Bull, Tetra Pak and Philip Morris.
• Helped recruit and onboard field team members, assigned tasks and coordinated schedules across parallel campaigns.
• Acted as a point of contact between clients and field teams, clarified requirements and resolved issues during campaign delivery.
• Monitored deadlines and execution quality against client requirements.
PROFESSIONAL DEVELOPMENT
Project Management with AI — completed; final grade: Excellent
Hillel IT School | 2026 [completion year to confirm]
AI Skin Analyst — practical training project
• Used Jira and Confluence for task organisation, project documentation, backlog and issue tracking.
• Prepared a RACI matrix, risk register, Gantt chart, resource and budget planning materials in Excel.
• Practised Agile / Scrum, prioritisation, root-cause analysis (5 Whys / Fishbone) and structured bug reporting.
EDUCATION
Degree in Ecology | [Full name of agricultural university]
TOOLS & METHODS
Microsoft Excel • Jira and Confluence (training project experience) • 1C (basic practical experience) • Agile / Scrum fundamentals • RACI • Gantt planning • Risk registers
LANGUAGES & AVAILABILITY
Ukrainian — native | Russian — fluent | English — B2 (Upper-Intermediate)
Seeking a fully remote role that allows me to work from Ukraine and continue working remotely from Europe. Open to full-time or part-time roles; phone, chat and email communication. Preferred daytime shifts within 07:00–20:00 Kyiv time.