Ірина

IRYNA MISHCHENKO
Logistics, Operations & Sales Assistant

PROFILE
Multilingual professional, fluent in Ukrainian, Russian and English, with working Polish
and German. Handled 200+ client conversations a day in a remote sales role, built daily
Excel reports on lead flow, and prepared analytical reports and official documents at the
Marshal's Office of the Małopolska Region. Accurate with data, used to high daily
volumes, with hands-on familiarity with SAP, ABONA ERP, Comarch and Power BI. Ready
to bring these skills to a logistics, operations or sales team.

CONTACT
EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») Promoter – Field Sales & Guest Acquisition
Kraków, Poland
Nightlife venue, Kraków | Jul 2025 – Sep 2026
Open to relocation & remote work • Identified and engaged potential clients for the venue through direct, face-to-face
outreach, presenting the offer to individuals and groups and converting them into
LANGUAGES guests
Ukrainian · C2 • Worked on a commission basis, with income tied directly to every guest brought in
Russian · C2 • Built a base of repeat guests by staying in touch personally via messengers and inviting
English · C1 them back
Polish · B2
German · B1
Marshal's Office of the Małopolska Region (Urząd Marszałkowski)
Internship · Innovation Development Team | Kraków | Jul 2024 – Oct 2024
KEY SKILLS • Supported Polish–Ukrainian innovation cooperation: researched Ukrainian innovative
Freight forwarding basics (FTL/LTL, CMR, companies and their results in sectors relevant to the region, prepared overviews and
Incoterms) communicated with company representatives
Carrier checks (VIES, KRS/CEIDG, OCP) • Took part in meetings, conferences and workshops with experts and business partners
Reporting & analytics (Excel) • Prepared analytical reports, spreadsheets and calculations; drafted official
Market research & analysis documentation
Client communication & sales • Coordinated with other departments of the Office on day-to-day tasks
Documentation & correspondence
Coordination with partners & teams Client Pipeline & Reporting
Yuliia School | Nov 2023 – Apr 2024 | Remote
Cross-cultural communication
Spreadsheet & data management • Processed ~150 new inquiries and managed ~70 ongoing client negotiations daily via
Business English Telegram and Instagram, from qualification to conversion
• Proactively sourced new potential clients among the school's social media audience,
TOOLS initiating conversations and converting them into students
Freight exchanges (basic, self-study): • Built daily reporting tables segmenting leads by acquisition channel
Trans.eu, Timocom, Teleroute, • Sourced and screened new tutors and managers for the school
Lardi-Trans, Della, 123cargo
CargoWise (basic, WiseTech Academy)
EDUCATION
Excel – VLOOKUP/XLOOKUP
ERP (basic): SAP, Comarch, 1C, BA in English Philology – English in Business
ABONA ERP Andrzej Frycz Modrzewski Kraków University | 2023 – 2026, coursework completed
Microsoft Office · Google Workspace
Power BI

COURSES & CERTIFICATES
IELTS (2023)
IT Step Computer Academy Diploma
(2018 – 2023), ID KVMA-027291
SMM Fundamentals – Karpachoff Online
School (2023)
Investing in the Stock Market –
InvestSchool (2025)
Copywriting course – CopyCourse (2026)
Digital Assets & Cryptocurrency –
Financial Freedom Academy (2026) Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji obecnego
Diploma of International Freight procesu rekrutacji, a także w przyszłych procesach rekrutacyjnych.
Forwarding – WiseTech Academy (2026)