Fedir

Fedor Gorokhov

Head of helpdesk

CONTACT [відкрити контакти](див. вище в блоці «контактна інформація»)
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SUMMARY

Software Engineer with 6 years of commercial experience specializing in React and React Native
development, combined with previous experience in IT support, Service Desk management, IT
infrastructure and business process automation. Strong technical background in React, React Native,
TypeScript, JavaScript, Redux and Material UI, with experience delivering mobile and web applications
across healthcare, IoT and e-commerce domains.

Experienced in managing IT support operations, Active Directory, hardware and software support, IT
asset management, licensing, procurement, budgeting and IT infrastructure deployments. As an IT
Support Manager, coordinated Service Desk operations, managed IT procurement and budgets, and led
the implementation of electronic workflows for business processes including equipment procurement,
employee vacation requests and business trip requests.

Strong ability to analyze business processes, identify opportunities for automation, translate technical
requirements into practical solutions, support users with different levels of technical expertise, and create
clear technical documentation. Experienced in troubleshooting complex technical issues, coordinating
with internal teams and external service providers, and quickly learning new business applications and
systems.

WORK EXPERIENCE

WebbyLab — React.js/React Native developer 12/2022 — till now
JOZ
Mobile application supports farmers and staff using JOZ equipment: secure access, visibility into
machines and maintenance schedules, dealer and service contacts, farm user management, and
notifications, with a multilingual UI.
Technologies: React Native, Expo, TypeScript, JavaScript, React Navigation, Expo Router,
Zustand, i18next, REST API, React Native Firebase (Analytics, Crashlytics, Cloud Messaging),
push notifications, Fastlane, Jest, ESLint, Git.

● Greenfield development of the mobile app: architecture, navigation, feature delivery, and
release pipeline from initial setup through store-ready builds.
● Implementing authentication, session and token refresh, and protected navigation (stack
plus tabs).
● Building screens and flows for devices, schedules, dealers, users, and notifications against
REST APIs.
● Localization with i18next across multiple languages.
● Firebase integration: analytics, Crashlytics, and push messaging.
● Release engineering: signing, Fastlane, Firebase App Distribution.
● Quality: Jest tests, ESLint and Prettier, aligned with JOZ’s robot and barn-automation
ecosystem.

iTC

Mobile application and admin panel designed to allow participants to view training material, take
surveys, submit video responses, and conduct video calls between doctors and patients.
Technologies: React Native, React, JS, TS, Redux, Redux thunk, Material UI, Storybook,
WebSocket, Rest API, Firebase, Push notifications, Fastlane, Git.
Responsibilities:
● Updating React Native version
● Create native modules for video calls
● Improving the performance of the admin panel
● Updating React and MUI version
● Add video call functionality using ConnectyCube
● Creating complex tables using MUI X Data Grid
● Configuring routing with React Router 7, including lazy loading and protected routes for
role-based access
● Updating and refactoring styles after a redesign to match the new UI/UX requirements,
ensuring consistency across the application
● Developing a service for generating screenshots of all mobile app screens for testing and
documentation purposes
● Resolving issues with data fetching and API communication, ensuring smooth
synchronization between frontend and backend.

MyBox
Mobile application and admin panel for control and monitoring charger stations. There is an
opportunity to monitor sensors data using a huge library of widgets, and receive device status
notifications in real time.
Technologies: React Native, React.js, JS, TS, Java, MQTT, Redux, Redux thunk, WebSocket,
Rest API, Homei api, Firebase, Push notifications, Fastlane, Git, Docker., Bluetooth Low Energy,
Biometric auth, React Native Reanimated, Victory charts

Responsibilities:
● Development of new widgets for the widget library.
● Creation of complex widgets with extended functionality.
● Development of widgets dashboard.
● Configuration push notifications.
● Development of functionality to control IoT devices using local network and bluetooth.
● Improving existing widgets.
● Improving application performance.
● Automation of the application release process using Fastlane tools.
● Fixing bugs using state of device in MQTT explorer.
● Preparing the release of the application for the AppStore and Google Play.

2Smart cloud
This application allows you to control IoT devices wherever you are. There is an opportunity to
monitor sensor data using a huge library of widgets, and receive device status notifications in
real time.
Technologies: React Native, React.js, JS, Java, MQTT, Redux, Redux thunk, WebSocket, Rest
API, Homei api, Firebase, Push notifications, Fastlane, Git, Docker, mDNS.
Responsibilities:
● Development of new widgets for the widget library.
● Creation of complex widgets with extended functionality.
● Development of widgets dashboard.
● Configuration push notifications.
● Development of functionality for searching and managing iot devices in the local network.
● Improving existing widgets.
● Improving application performance.
● Automation of the application release process using Fastlane tools.
● Fixing bugs using state of device in MQTT explorer.
● Preparing the release of the application for the AppStore and Google Play.

Voltha
Mobile application for energy flows control and monitoring, software updates, setting up
programmable features of the energy storage device and controlling external devices like water
cylinder, EV chargers and PV plants. The application allows the users to get the best
performance from their energy storage system and therefore achieve the best economical results.
Technologies: React Native, React.js, JS, MQTT, Redux, Redux thunk, WebSocket, Rest API,
Homei api, Firebase, Push notifications, Fastlane, Git, Docker.
Responsibilities:
● Development of white label application.
● Preparing the release of the application for the AppStore and Google Play.
● Configuration application in Firebase\App store\Google play.
● Сonfiguration of automatic application deployment using fastlane.

Cash Service

Desktop application for sales at cash registers in retail stores. It enables goods sales, customer
management, returns, and various cash transactions.
Technologies: Electron, React.js, JS, TS, Redux, Redux Thunk, RTK, SQLite, REST API, CSS,
SASS

Responsibilities:
● Developing and maintaining the desktop application for cash register operations in retail
stores.
● Implementing customer management features, including creating, editing customer
profiles, and enabling user identification for secure access to customer data.
● Integrating the application with payment services, ensuring secure and smooth payment
processing.
● Adding functionality for various cash transactions: sales, returns, discounts, and refunds.
● Integrating a loyalty system to manage customer rewards and promotions.
● Creating complex tables to display and manage sales, returns, and customer data.
● Enabling offline functionality, allowing the application to continue processing transactions
and syncing data once the connection is restored.
● Designing and optimizing the user interface using CSS, SASS, and Ant Design (antd) for
a responsive and intuitive user experience.
● Testing and debugging the application to ensure reliability and accuracy in financial
transactions

Hawk
The application gives you the opportunity to organize webinars. It is possible to download
analytics on the involvement of listeners.
Technologies: TypeScript, React.js, React Native, JS, TS, Rest API, Redux, Redux Thunk, Git,
WebRTC, Web sockets.
Responsibilities:
● Creation of functionality for real-time broadcasting.
● Working with Face API.
● Development of the mobile application.

Onboarding system
This application allows you to automate the process of registering users in the banking system. It
is possible to connect to identity verification services.
Technologies: React.js, JS, Rest API, Redux, Redux Thunk, Git.
Responsibilities:
● Creating a Single page Application from scratch.
● Development of admin panel and user interface.
● Constant communication with the client.

Boto.Agency — Front-end developer 08/2021 — 12/2022

NFM inner app
The application allows you to work with tasks and projects of service centers both online and

offline. It is possible to monitor employee timers and geolocations in real-time.
Technologies: React Native, React Native navigation, React.js, JS, Rest API, SQL Light, Push
notification, Git,
Responsibilities:
● Working with the database.
● Making real-time task timers.
● Working with geolocation.
● Configuring offline functionality.
● Configuration push notifications.
● Deploying to the App store/Google play market.
● Constant communication with the client.

NFM CRM
Mobile application for the sales department. In this application, managers can make commercial
offers, and search for edit information about clients.
Technologies: React Native, React Native navigation, React.js, Redux, Firebase, JS, Rest API,
SQL Light, Push notifications, Git.
Responsibilities:
● Working with the database.
● Configuring offline functionality.
● Working with google map API.
● Configuration push notifications.
● Deploying to the App store/Google play market.
● Constant communication with the client.

Jedidesk
Admin panel for the customer support system (livechat and widget settings) + widget to the site
(chat with the client).
Technologies:: React, Vue, Laravel, Bootstrap, WebPack, Websocket, JS, CSS, PWA
Responsibilities:
● Developing user interfaces for effective sales management.
● Implementing real-time chat features for communication between managers and clients.
● Ensuring smooth media sharing and chat history tracking in the messenger interface.
● Creating a responsive and intuitive UI/UX for seamless customer interactions.
● Integrating chatbot functionalities into the user interface.

TBT broker
The application for clients of TBT broker company, where the customers can find information
about clinics and pharmacies available under their insurance program. Сlients can apply for a
refund and make an appointment at the clinics.
Technologies: React.js, Redux, Redux thunk, Firebase, CSS, SASS, Webpack, Google Maps
Clustering, Cloud PUSH(Firebase), Websocket, GraphQL, PWA.
Responsibilities:
● Working with map clustering.

● Configuring offline functionality.
● Working with google map API.
● Configuration push notifications.
● Deploying to the App store/Google play market.
● Constant communication with the client.

ITC Agromat LLC — Head of helpdesk 09/2012 — 08/2021

Responsibilities:
● Managed and coordinated the day-to-day operations of the IT Service Desk and technical
support team.
● Recruited and selected Help Desk team members, participating in candidate evaluation
and hiring decisions.
● Supervised Service Desk activities, monitored workload and ensured timely resolution of
user requests and incidents.
● Organized regular team meetings to coordinate tasks, discuss ongoing issues and improve
support processes.
● Planned and monitored the IT support budget and controlled operational expenses.
● Managed procurement of IT equipment, software and other technical resources.
● Coordinated the selection, purchase, delivery and deployment of IT equipment and
software.
● Managed software and hardware licenses, monitored license validity and ensured timely
renewals.
● Maintained records of IT assets, equipment, licenses and related documentation.
● Coordinated the procurement, installation and configuration of IT equipment for newly
opened company stores.
● Managed the end-to-end IT setup of new stores, including workstations, printers, network
equipment and other required hardware.
● Coordinated with suppliers, contractors and service providers regarding equipment
procurement, installation, maintenance and repairs.
● Participated in planning and implementation of IT infrastructure changes and upgrades.
● Monitored the quality and efficiency of technical support services and identified areas for
improvement.
● Established and maintained IT support procedures, documentation and internal guidelines.
● Coordinated escalation of complex technical issues and ensured communication between
the Service Desk, external providers and other departments.
● Supported business departments in resolving IT-related issues and ensured that technical
solutions met operational requirements.
● Participated in planning and standardization of IT equipment and software across
company locations.
● Implemented electronic document workflows for key business processes, reducing manual
paperwork and improving process transparency and efficiency.
● Implemented electronic workflows for equipment procurement requests, employee
vacation requests and business trip requests.
● Analyzed existing business processes and translated operational requirements into
practical electronic workflows.

ITC Agromat LLC — Helpdesk specialist 09/2012 — 08/2016

Responsibilities:
● Provided first-line technical support to employees for hardware, software, operating
systems and peripheral devices.
● Diagnosed and resolved hardware and software issues on workstations and laptops.
● Performed maintenance, troubleshooting and repair of computer equipment and
peripherals.
● Performed maintenance and repair of printers, scanners and other office equipment.
● Installed and configured operating systems, software and hardware.
● Set up and configured new workstations and user equipment.
● Managed user accounts, permissions and access rights in Active Directory.
● Created, modified and disabled user accounts according to internal procedures.
● Assisted users with password resets and access-related issues.
● Supported network connectivity and basic troubleshooting of LAN/network-related
issues.
● Installed and configured printers and other network-connected devices.
● Maintained IT equipment inventory and kept asset records up to date.
● Conducted regular inventory and physical audits of IT equipment.
● Maintained technical documentation, equipment records and internal IT documentation.
● Prepared equipment for new employees and collected/decommissioned equipment when
employees left.
● Monitored the condition and lifecycle of IT equipment and coordinated replacement or
repair when required.
● Assisted employees with everyday IT-related issues and provided guidance on software
and hardware usage.
● Escalated complex technical issues to external vendors or higher-level IT support when
required.
● Installation and configuration of Windows workstations.
● Support of Microsoft Office / Microsoft 365 applications.
● Basic network troubleshooting, including LAN connectivity and IP configuration.
● Software installation and configuration according to company requirements.
● Backup and recovery of user data.
● Supporting employees with remote access / VPN.
● Communication with equipment suppliers and service providers.

Rear of Military Forces of Ukraine — Senior engineer of 07/2011 — 07/2012
department of the IT systems

Responsibilities:
● Repair, connection of computer equipment and network equipment and computer
equipment.
● Control over the personnel of the military unit.

QUALIFICATIONS

Technologies

● Technologies: JS, TS, React Native, React.js, Vue.js, React router, Redux, Redux thunk,
WebSocket, Rest API, GraphQL, Homei api, WebRTC api, SQL Light, Git, CSS, SASS,
LESS, Websocket, PWA, BLE, Ant Design (antd), Material ui, Storybook, Connectycube,
Electron.js
● Infrastructure: Firebase, Gitlab, Gitlab CI/CD, GitHub, Docker, Docker Compose, Vault,
Parteiner.
● Tools: Jira, VS code, Fastlane, Webpack, Xcode, Android studio, MQTT explorer.

Languages

● English — upper-intermediate.
● Ukrainian — native.

EDUCATION and COURSES

Practical Node.js Softserve Academy 12/2023 — 02/2024

National Technical University of Ukraine “Kyiv 08/2006 — 07/2011
Polytechnic Institute", Computer-assisted Systems,
Automation, and Management, Master’s Degree.

React. Development of Complex Front-end Applications. 08/2020 — 07/2021
HTML Academy, HTML & CSS.
HTML Academy, Adaptive Website Coding and
Automation

Cisco, CCNA. 09/2011 — 05/2012