Ольга

OLHA
ILNYTSKA
R E C E P T I O N A D M I N I S T R ATO R
Office administration, client communication, coordination of projects and events

ABOUT ME

Organized administrative professional with a background in office
C O N TA C T S
management, client communication and coordination. I began my career
[відкрити контакти](див. вище в блоці «контактна інформація») in office administration, then spent several years coordinating programs,
[відкрити контакти](див. вище в блоці «контактна інформація») events and schedules in a private educational institution, and now
manage projects at an IT company, where I’m the main contact for
[відкрити контакти](див. вище в блоці «контактна інформація»)
foreign clients. I keep calendars, documents and payments in order,
Kyiv, Ukraine organize meetings and events, and take care of the many small tasks
that keep work running smoothly. I use English every day, stay calm
SKILLS when plans change, and handle confidential information with care.
• Office administration and daily
operations WORK EXPERIENCE
• Reception and visitor management
• Calendar and meeting P2H, Kyiv May 2024 – present
coordination IT Project Manager
• Event and business trip • Main contact for foreign clients and contractors; I use English at work
organization every day.
• Document management and • Plan meetings and calls for the team and keep 5+ projects on
record keeping schedule at the same time.
• Purchasing, supplies and vendor • Prepare invoices and acts and agree payments with the accounting
contacts team.
• Invoices, payments and expense • Keep project documents and records in order in Google Workspace
tracking and Confluence.
• Business correspondence in • Look for simpler ways of working that save the team time.
English
European Collegium Private School, Kyiv Nov 2017 – Dec 2023
PERSONAL QUALITIES Project Manager & English Teacher, Curator, Program Coordinator
• Friendly and polite with people • Welcomed visitors and guests and managed appointment schedules.
• Well organized and reliable • Organized events and trips, including budgets and purchasing.
• Careful with details • Coordinated programs and projects as a team lead.
• Calm when plans change • Handled sensitive conversations with clients calmly and tactfully.
• Tactful in difficult situations
Kyiv Cooperative Institute of Business and Law Sep 2014 – Aug 2017
TOOLS English Teacher, Mentor & Curator
• Taught English courses and mentored student groups.
• MS Office (Word, Excel, Outlook)
• Google Workspace • Coordinated group schedules and timetable changes with the
academic office.
• Jira, Confluence
• Slack, MS Teams • Kept attendance records, reports and other documentation accurate
and up to date.
• ChatGPT, Claude
• Organized group meetings, extracurricular activities and student
LANGUAGES events as a curator.
• Gave students regular, structured feedback.
• Ukrainian – native
• English – B2+, my everyday
working language
• German – A2

E D U C AT I O N
Kyiv International University WORK EXPERIENCE
Master’s Degree in Linguistics
2007–2008 Scientific-Information Systems Ltd., Kyiv Apr – Jul 2007
Personal Assistant
Interregional Academy of Personnel
Management • Received visitors and arranged meetings for management.
Bachelor’s Degree in Linguistics • Kept managers’ calendars up to date.
2003–2007 • Booked business trips and helped with visa paperwork.

P2H Project Management School • Took care of mail, couriers and document delivery.
May 2024 – Aug 2024 • Kept in touch with partners on behalf of management.

IT Project Management Friedrich Naumann Foundation, Kyiv Sep – Nov 2005
Farionova School Office Manager
Nov 2023 – Jan 2024 • Ran daily office operations at the Kyiv office of an international
foundation.
C E R T I F I C AT I O N S
• Worked with public organizations on joint activities.
• British Council Business English, • Ordered supplies, checked deliveries and kept track of office
2014 equipment.
• Teaching Knowledge Test, • Processed invoices and payments together with accounting.
Modules I, II, Cambridge
• Prepared reports and translations.
Certificate, 2017
• Anthropic Claude 101, certificate
of completion, June 2026
• P2H PM School, certificate of
completion, 2024
• Project Management in IT
(Farionova School), diploma, 2024