Роман

Roman Novikov
Payment Product Manager | Payments & Billing Operations
Kyiv, Ukraine · Remote · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Telegram: @romanbizdev · LinkedIn:
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Payments operations specialist with 7+ years in iGaming, betting, crypto and fintech. My strength is live payment
operations: keeping the cashier stable day to day - routing, PSP performance, settlements and incidents. At
BetGenius I built a department from scratch. It covered sales, risk, marketing, tech and support. I opened new
GEOs after researching each market first. At an NDA casino I helped create the company's own cashier and
antifraud system with the tech team. I also ran an outsourced support team. I research GEOs and payment
methods. I review the cashier, run payment testing with local testers and set clear tasks for related teams. This
helps methods go live tested and stay stable.

CORE COMPETENCIES
Research of GEOs and local payment methods, Payment operations: PSPs, e-wallets, crypto
with conclusions on fit for a vertical solutions and card acquirers
Cashier review and comparison of user payment Transaction monitoring across the full life cycle;
flows across providers error and incident investigation
Payment method rollout support: testing before Antifraud and risk: rules, monitoring, SEON;
release and managing live operations after KYC/AML processes
launch Chargebacks, disputes, process optimisation and
Payment testing across GEOs, including tests documentation
with remote local testers in each GEO

WORK EXPERIENCE
Freelance Specialist - Websites, Payments & CRM May 2026 - Present

Freelance · Remote
Create websites. Set up payment systems, CRM systems and chat-bots for them. Build AI automation for
different business needs.

Head of Support Dec 2025 - Apr 2026

Fairmount Global Freight (USA based, project contract) · Remote
Managed a support team for the US market on a US schedule. Built team processes and performance
standards. Handled daily contact with US clients across calls and messengers.

Head of Department / BizDev - TechOps & Operations / Product Manager Apr 2024 - Apr 2025

BetGenius (iGaming) · Kyiv
Led operations for bookmaker projects as a central point between product, payments, risk, support and
marketing.
Built a department from scratch. It covered sales, risk, marketing, tech and support. I led its day-to-day work.
Reviewed the cashier and payment methods on company projects. Based on the findings, I set tasks for
related teams (product, tech, support, risk) and tracked them to completion.
Opened new GEOs. Before launch I studied each market: local specifics and popular payment methods. I
tested payment solutions. I checked transactions, domains and user flows before rollout. After launch I
managed the methods in live work.
Found local testers in different GEOs on specialised sites. Organised testing of payment systems, both
existing and new, with remote testers in those GEOs. Reported on the money spent on local testing.
Connected technical tools to payment systems to keep daily transactions stable across countries.
Customised CRM, pipelines and automations. Set them up for sales, support and risk teams.

WORK EXPERIENCE (CONTINUED)
Antifraud & Risk / Payments & Billing Lead Oct 2020 - Jul 2023

NDA (iGaming / crypto projects) · Kyiv
Owned the online casino cashier: managed cashier logic, payment routing and white pages for PSPs across
several GEOs.
Helped create the casino's own cashier and antifraud system with the tech team. The work covered cashier
logic, routing and fraud checks. Connected tools such as SEON for fraud and AML checks.
Ran day-to-day payment operations. Administered live payment systems. Worked with PSP, e-wallet, crypto
and acquirer providers across the full transaction life cycle. Supported new methods through testing and
rollout.
Tested new GEOs end to end: payments, domains, creatives, traffic sources and user flows. Researched new
payment solutions for Tier 1, Tier 2 and Tier 3 markets. Tested them before use.
Found local testers in different GEOs. Organised testing of payment systems, both new and existing, with
remote testers in those GEOs.
Ran targeted checks of specific hypotheses. Used payment analytics and local testing. Wrote clear
conclusions.
Kept an up-to-date database of research, investigation and review materials.
Managed chargebacks and disputes. Worked on them with PSPs and internal finance.
Ran an outsourced support team. Was responsible for its day-to-day work.

Head of KYC / Support Manager Jul 2018 - Aug 2020

Global Marketing Group · Kyiv
Promoted to Head of KYC after three months in an outsourced support team. Managed checks of client
documents worldwide. Set one KYC standard for internal teams and external partners.
Handled chargebacks, refunds and complex payment cases. Worked on them with payment providers and
internal finance. Built verification and payment workflows. Documented them.

Chief Specialist Aug 2014 - Jul 2018

Ministry of Social Policy of Ukraine · Kyiv
Prepared, processed and archived official documentation in a government institution.

SKILLS AND TOOLS

Payments: payment systems, cashier management, payment routing, multi-PSP setup, e-wallets, crypto, card
acquirers, MDR, settlement terms, transaction life-cycle monitoring
Risk and compliance: antifraud rules, antifraud monitoring, risk scoring, KYC/AML processes, SEON,
chargebacks, dispute preparation
Operations and product: building departments from scratch, building processes from scratch, market research,
opening new GEOs, cross-functional task setting, CRM customisation, API basics, analytics-based decision
making, team leadership

LANGUAGES

English - B2 (Upper-Intermediate) · Ukrainian - Native · Russian - Native

EDUCATION
Kyiv National University of Culture and Arts - Master, Natural Resource Recreation and Tourism, 2018-2020,
Grade B
Kyiv National University of Culture and Arts - Bachelor, Tourism and Travel Services Management, 2014-
2018, Grade B
KVPPU - Specialist, Offset Printing, 2013-2014
References and a detailed project history are available on request.