Ivanna

IVANNA MANIUKOVA
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PROFESSIONAL SUMMARY
Freight Operations Specialist with 7+ years of experience in North American freight logistics, most recently as
Customer Service Representative at RXO. Skilled in managing the full load lifecycle, coordinating carriers and
supporting customer accounts within Transportation Management Systems (TMS). Known for accuracy,
multitasking and reliable performance in fast-paced, time-sensitive freight environments.

CORE COMPETENCIES
• Transportation Management Systems (TMS) • Freight Operations Management
• Carrier Coordination & Communication • Full Load Lifecycle Management
• Account Management & Customer Support • Capacity Planning
• SLA Compliance & Issue Resolution • Appointment Scheduling & Tracking
• Rate & Documentation Processing • Cross-Functional Coordination
• High-Volume Workflow Management

PROFESSIONAL EXPERIENCE

Customer Service Representative (Freight Operations) October 2022 – June 2026
RXO
• Managed high-volume freight operations for customer accounts across North America
• Oversaw the full load lifecycle in the TMS, from booking through tracking, delivery confirmation and
documentation
• Coordinated daily with carriers on pickup and delivery appointments, status updates and issue resolution to
keep freight on schedule
• Served as a day-to-day operational contact for assigned customer accounts, ensuring SLA compliance and
consistent service
• Monitored service performance and proactively resolved operational disruptions, keeping customers and
internal teams informed
• Maintained accurate load records, rates and documentation within the Transportation Management System
• Supported account stability and growth through reliable, consistent operational execution
Business Development Operations November 2021 – October 2022
CDL 1000
• Coordinated load scheduling and system updates across multiple serviced regions
• Managed quoting workflows and operational documentation processes
• Oversaw pickup and delivery appointment scheduling across the USA, Canada and Mexico
• Maintained real-time tracking updates and customer communication
• Ensured compliance with internal service standards
Team Lead, Business Development Operations February 2021 – November 2021
Everest Transportation Ltd
• Supervised daily freight operations for key accounts
• Trained and onboarded new team members
• Managed service issue resolution and escalations
• Maintained performance metrics and operational reporting
• Ensured consistent communication between operations and management

Housekeeping Manager July 2019 – August 2020
Trump International Hotel & Tower Vancouver
• Led the housekeeping department: weekly scheduling, daily assignments, labour forecast and departmental
efficiency
• Hired and trained new personnel, prepared onboarding paperwork and delivered performance improvement
notices
• Approved and submitted biweekly payroll; handled residential cleaning requests and monthly invoicing to
Finance
• Created purchase orders per corporate standards, met suppliers and controlled product quality; managed
linen, uniform and inventory counts
• Inspected VIP guest rooms and public spaces; resolved guest complaints on a same-day basis
• Prepared and executed the deep cleaning plan in line with safety regulations
• Represented Housekeeping at interdepartmental meetings and worked closely with the Director of Operations
and Director of Guest Services
Housekeeping Assistant Manager August 2018 – July 2019
Trump International Hotel & Tower Vancouver
• Inspected rooms, prepared daily assignments and scheduled housekeeping associates weekly
• Ensured biweekly payroll approval and submission; handled residential cleaning requests and monthly
invoicing
• Hired and trained new personnel; delivered performance improvement notices
• Inspected VIP guest rooms and controlled public space cleanliness
• Maintained consistent communication with other departments and represented Housekeeping at
interdepartmental meetings
Housekeeping Floor Manager June 2017 – August 2018
Trump International Hotel & Tower Vancouver
• Inspected rooms and VIP guest rooms; handled guest complaints
• Prepared reports, daily and turn-down assignments and closing reports; led team briefings
• Coordinated with other hotel departments to ensure efficiency
• Regulated the laundry process and liaised with outside laundry services

EDUCATION
Bachelor in Translation (Italian & English) 2008 – 2012
Kiev National Linguistic University
Travel & Tourism Business Management Diploma (Co-op) 2013 – 2015
Canadian Tourism College

CERTIFICATIONS
AH&LA Rooms Division Certification (2013) | CLIA Certification (2013)