Контактна інформація

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Досвід роботи

Sales and retantion manager english/ french/arabic

з 01.2019 по 08.2026 (7 років 8 місяців)
Excentral international, Київ (Фінанси, банки, страхування)

* Develop and implement sales strategies to acquire new clients and achieve monthly revenue targets.
* Build and maintain strong relationships with clients to enhance customer satisfaction and long-term retention.
* Manage the full client lifecycle, from lead generation and account opening to client onboarding and ongoing account management.
* Identify clients’ needs and promote suitable trading products and services in accordance with company policies.
* Monitor client activity and identify opportunities to improve engagement, retention, and client lifetime value (LTV).
* Proactively contact inactive or at-risk clients to understand their concerns and implement appropriate retention strategies.
* Handle client objections, resolve issues, and provide professional support to maintain long-term business relationships.
* Identify cross-selling and upselling opportunities to increase revenue and expand the client portfolio.
* Monitor sales and retention KPIs, including conversion rates, client acquisition, retention rates, and revenue performance.
* Maintain accurate client records and sales activities in CRM systems.
* Collaborate with sales, customer support, and compliance teams to ensure a seamless client experience.
* Ensure all sales and retention activities comply with internal policies and applicable financial regulations.

Освіта

Master degree economy

Management and Economics, Algeria
Вища, з 2012 по 2015 (3 роки)

Додаткова освіта та сертифікати

Financial advisor

2019/01

Знання і навички

• Самомотивація
• Комунікабельність
• Ведення CRM
• Продаж B2B
• Здатність до навчання
• Адаптивність
• Робота із запереченнями

Знання мов

• Англійська — просунутий
• Французька — просунутий
• Арабська — вільно
• Українська — середній