Halyna

HALYNA RIPA

HALYNA RIPA
Customer Success Specialist | Customer Support & Client Onboarding

Chernihiv, Ukraine · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація»)

Profile
Customer-focused professional with 10+ years of international client experience across
technology, hospitality and aviation. I coached international hospitality clients through
software onboarding at Cloudbeds, taught professional English to IT teams, and trained
25+ colleagues as a mentor at Wizz Air. I am calm, empathetic and detail-oriented, quick to
adapt, and I enjoy turning a client's problem into a clear solution. English level: C1.

Key Skills
Client onboarding, training and product support (video calls and written
communication)
Empathetic, professional communication with international customers
Problem-solving, attention to detail and managing multiple cases at once
Creating tutorials, knowledge-base articles and training materials
Giving constructive feedback and progress reviews
Adapting quickly to change, and staying calm under pressure
Tools: Jira, Salesforce, Zoom, Google Workspace, Microsoft Office, Miro, Canva

Professional Experience

Cabin Crew Mentor — Wizz Air, Larnaca, Cyprus
Jul 2022 – Sep 2026

Mentored 25+ newly recruited crew members, explaining procedures, safety
requirements and professional standards.
Adapted guidance to different experience levels, helping new colleagues build
confidence and become operationally ready.
Supported Base Management with candidate assessments, recruitment events and
onboarding.
Built effective working relationships across multicultural teams in a fast-paced
environment.

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HALYNA RIPA

English and Soft Skills Teacher — English4IT (Remote)
Nov 2019 – Feb 2022

Taught English and professional communication to 6 groups of IT professionals from
international companies, including Provectus and Materialise.
Helped learners progress from A2 to B1 in six months.
Led speaking clubs and discussions on real workplace situations and gave
constructive feedback through structured progress reviews at the end of every
sprint.
Prepared presentations, scripts and webinars aligned with learning objectives, and
kept in regular contact with learners to keep them motivated.

Customer Care Coach — Cloudbeds (Remote)
Feb 2018 – Oct 2019

Coached international hospitality professionals through software implementation
and onboarding by video call and written correspondence.
Adapted explanations to different levels of technical knowledge and cultural
backgrounds.
Created tutorials and knowledge-base materials that helped clients solve problems
independently.
Managed multiple client cases while balancing client expectations and response
times.

Career Break (Maternity Leave)
2015 – 2018

Business Class Cabin Crew — Emirates, UAE
2011 – 2015

Served international passengers from diverse cultural and professional backgrounds,
adapting communication to each person's needs.
Handled onboard medical incidents calmly and effectively, and received the NAJM
Award for successful case management.
Handled confidential information and sensitive situations with discretion.

Education
Master's Degree in Comparative Translation — Kyiv Institute for Translators, 2009

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HALYNA RIPA

Bachelor's Degree in English Language and Literature — Chernihiv State T.
Shevchenko Teacher Training University, 2008

Languages
English – C1 · Ukrainian – Native · Russian – Fluent · German – Pre-Intermediate

Certifications & Awards
First Aid & CPR Certification
NAJM Award recipient

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