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Досвід роботи

Head of Operations

з 12.2022 по нині (4 роки)

Lead end-to-end operations for an international hardware & IoT startup, overseeing cross-functional activities across Sales, Business Development, Supply Chain, Logistics, Customer Support, and Production.
• Oversee full-cycle international and domestic B2B/B2C commercial operations, from prospecting and negotiations to contract execution and partner relationship management across 10+ markets.
• Support international market expansion by coordinating operational setup, distribution partnerships, market entry requirements, and launch activities across new regions.
• Manage international logistics and supply chain operations, including 3PL and warehouse partnerships, shipment coordination, export documentation, claims management, inventory transfers, and stock availability monitoring.
• Lead e-commerce operations across Amazon and Shopify, covering account management, platform configuration, store operations, performance monitoring, and coordination with external agencies.
• Manage vendor and commercial relationships, including contract negotiations, pricing discussions, service agreements, and vendor performance management.
• Build and optimize operational infrastructure, including SOPs, CRM workflows (KeyCRM), task management systems, and KPI reporting frameworks to improve process transparency, accountability, and operational efficiency.
• Identify opportunities for process automation and AI adoption, leveraging digital tools to streamline workflows, reduce manual tasks, and improve operational efficiency.
• Oversee operational and budget reporting for company leadership, investors, and international program partners, providing visibility into business performance and resource allocation.
• Lead recruitment, onboarding, and team development, including direct management and mentoring of the Customer Support function.
• Coordinate grant/accelerator applications, including Google for Startups and Techstars, supporting fundraising initiatives and stakeholder reporting.

Знання і навички

• D2C
• Supply chain management
• Organization of logistics
• Підготовка контрактів
• Експортні операції
• Користування AI-інструментами
• Працьовитість
• Управлінські навички
• Уміння аналізувати
• Ведення переговорів
• Стратегічне планування
• Ведення CRM
• Управління персоналом
• MS Word
• Систематизація бізнесу
• Доброзичливість
• Фінансове планування
• Саморозвиток
• Адаптивність
• MS Office
• MS Excel