Ольга

Olha Babych
CUSTOMER SUPPORT SPECIALIST · CUSTOMER SERVICE · C L I E N T R E L AT I O N S

PROFILE
C O N TAC T

L O C AT I O N
Customer-oriented professional with 5 years of international experience in
Warsaw, Poland Turkish hospitality, working daily with international guests. Skilled in handling
requests and complaints, resolving problems on the spot, and building lasting
EMAIL
positive relationships with clients.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Led a team of 7–8 people for two years and managed social media content for
a guest-facing service. Communicates confidently in four languages,
LANGUAGES including English at C1 level.
Ukrainian Native Quick learner with a proactive attitude, now seeking to bring this experience
to an international Customer Support or Client Relations role.
Russian Fluent

EXPERIENCE
English Advanced · C1
Mini Club Team Leader / Animator
Turkish Intermediate · B1 Club Kastalia Holiday Village · Turkey 2024 – 2026

Provided daily customer service to international guests and families,
handling questions, requests and concerns.
E D U C AT I O N
Resolved complaints and challenging situations professionally, focusing on
Bachelor’s Degree in practical solutions.
Artistic Costume Modeling Led and supervised a team of 7–8 employees for two years: daily planning,
Kyiv State Academy of schedules and task allocation.
Decorative Applied Arts and
Managed the Mini Club’s social media, creating and publishing photos,
Design named after Mykhailo
videos and visual content.
Boychuk
Maintained clear, positive communication with guests and colleagues in a
multicultural environment.

Hotel Animator / Guest Relations
Noxinn Deluxe Hotel · Turkey 2021 – 2023

Assisted international guests with requests and inquiries throughout their
stay.
Resolved guest concerns and unexpected situations quickly and calmly.
Built positive guest relationships through friendly, professional
communication.
Worked closely with an international team to ensure a smooth guest
experience.
Balanced multiple responsibilities and shifting priorities in a fast-paced
environment.

SKILLS

Customer Customer support Client communication
service Complaint handling Problem solving Conflict resolution

Multicultural communication

Organization Team leadership Time management Multitasking

Adaptability Quick learning

Digital Instagram Canva CapCut Social media management

Content creation