Особисті дані приховані

ALISA NEKRUTENKO
JUNIOR PRODUCT MANAGER
Kyiv Oblast, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Customer-oriented professional with one year of experience as a Customer Support Specialist at monobank, a financial services company.
Skilled in understanding customer needs, handling financial inquiries, clear communication, and structured work in a multitasking
environment. Currently developing Product Management expertise through the IBM Product Manager program, with practical learning
projects in product discovery, user research, competitor analysis, digital product concept development, and product roadmap planning.
Seeking a Junior Product Manager opportunity, with an additional interest in AI Product Management.

PROFESSIONAL EXPERIENCE

Customer Support Specialist | monobank
November 2025 – October 2026

• Understood customer needs and helped resolve customer inquiries related to financial matters.
• Communicated with customers clearly and approached issues with critical thinking and problem-solving.
• Worked in a structured, multitasking environment while handling customer requests.
PRACTICAL PRODUCT MANAGEMENT EXPERIENCE

Developing practical Product Management skills through ongoing learning projects involving product discovery, user research, competitor
analysis, digital product concept development, and product roadmap planning.

EDUCATION

Kyiv School of Economics (KSE) | Cybersecurity studies | 2025
Studies completed; no degree awarded.

PROFESSIONAL DEVELOPMENT

IBM Product Manager — Coursera | In progress
Areas of further learning: AI Product Management; Finance & Accounting.
PRODUCT SKILLS

• Product Discovery
• Product Strategy
• User Research
• Agile / Scrum / Kanban
• Roadmapping (learning)
• Personas (learning)
• Customer Journey Mapping (learning)
• MVP (learning)
• Prioritization: RICE / MoSCoW (learning)
• Product Metrics & KPIs (learning)

TOOLS

Jira | Confluence | Figma | Miro | Notion | ChatGPT